US Mobile Reviews

He is so kind and good service

Hassan Khalid worked tirelessly to address every one of my concerns. Hassan was amazing!

The rep explained everything in detail and made sure I totally understood the next step before we started. Porting my number took the most time, but Hamza walked me through it with my previous carrier like a total professional. So far my service on the Darkstar network has been awesome. So happy I found US Mobile!!!

I have to say that US Mobile Support is the best in the business. Whatever the complexity of the issue, you can always count on a complete solution no matter how long it takes. I am currently living abroad and stopped receiving 2fa texts and calls from the US which was becoming quite an issue. Syed Muhammad Ibtisam Zaidi held my hand and walked me through the viable solutions so that I was shortly back in business. Thank you, Syed!

Umair Mansoor is amazing. Professional and helpful.

Switched to a pSIM from eSIM (so I can take advantage of eSIM options later), ran into an issue where RCS stopped working. Saffa was kind and professional and assisted in getting the issue resolved. I always have a good experience with US Mobile support when I need them.

Every time I have questions or an issue with anything related to my cell phone/service it has been resolved by friendly staff. Sometimes it can take awhile if you have some complex issues, but I’ve had great success in solving/fixing problems with the chat feature.

Customer experience is super smooth. I would like to change my plan right away and Sarhan helped me process this in a second.

Fast, attentive support, solved all my problems very quickly!

Romesha, Was nice, helpful, thoughtful. Took the time and efforts to help me out, when I was loosing hope. Was given a chance again. Thank you, again for your efforts!!

Sarhan gave me a warm help and solved my question and well as attending my request.

Ramish khan, is very responsive and patient. It seemed like he was sitting next to me and would be able to respond right away but if I was distracted he patiently waited for me to return. I appreciate his knowledge and approach and was able to help me get connected. He makes using US Mobile very pleasant.

I could not ask for better service with ANY other company!! This is both with customer service, as well as coverage and I have been with them for several years now! If I could rate higher than 5 stars, I absolutely would!! And thank you again Ubaidullah Naeem, for your help today! 😊

Muhammed solved my slow internet issue within minutes - he was very helpful and responsive. I love US Mobile and pay around $25 for 30 gb of premium data (which is more than what I need) Thank you!

Terrible customer service! I waited 25 minutes on hold, finally got a customer service representative who said, “hello, hello?” She pretended not to hear me and hung up. That’s likely how she quickly gets through her calls and paid. Clearly, they do not have enough customer service representatives. I called back waited an additional 25 minutes for a representative. Good luck getting an answer regarding transferring service from another provider. Fortunately, there are a lot of other economical superior service provider competitors like Ting Mobile. (Note: Ting does not support esim cards) Update: US Mobile customer service keeps getting worse! Gave them two more chances and they dropped the ball both times. They will schedule an appointment, but never call on time. I received a call for a previously scheduled a next day 9:00 AM appointment at 11:34 AM. I rescheduled for 9 AM the following day, received a call the same day at 5:30 PM. I wasn’t available. Ridiculous! You get what you pay for. US Mobile‘s customer service is basically nonexistent. I am staying with T Mobile. Their higher rates are worth superior customer service.

I had the pleasure of interacting with Arisha during my recent experience with US Mobile, and I couldn't be more impressed. From the very beginning, she was professional, courteous, and incredibly efficient. Arisha went above and beyond to make sure my concerns were addressed thoroughly and quickly. Her communication was clear and friendly, and she demonstrated a deep understanding of the service and available solutions. It’s rare to find someone who combines both technical expertise and exceptional customer care — but Arisha does just that. Thanks to her, what could have been a frustrating situation turned into a seamless and even pleasant experience. US Mobile is lucky to have her on the team!