Carolyn

Dec 19, 2022

Avoid like the plague, and have a good solicitor

I would like to give this company negative 10 stars. They are the most unprofessional bunch of cowboys I have ever dealt with. Pure negligence. We have had leaks in our building for over 4 months and we have had to constantly chase them to do anything. If we hadn't been chasing them the building would be under water by now. The first time we had a leak in my flat, we had to call them and get them to finally come in and look at it. Weeks later they claimed they fixed it but alas no. Not only that but they left my bedroom a building site with panels off the wall exposing interior wood and dirt. Not only is it an eyesore but I fear it is not safe and not standard practice to leave walls and ceilings wide open when people are living there . One "fix" is met by another leak they then again assure us is fixed and is followed by another leak. It is a vicious cycle and every developing leak takes them weeks to get there to even look at it. Every excuse in the book is used. There is now possible mold growing and they refuse to get it tested. They have left a gaping hole in my bedroom wall and ceiling with dirt, dust and insects freely able to come in for months. They ignore calls and emails constantly. The project management dept is atrocious and has no idea what they are doing. They have their sister company (Environ) do all works and repairs on the building and I fear this company is the cause of our problems because we had none of these problems until Environ started working on our building. Not to mention if you read other reviews, the work this company does is routinely subpar. We are having independent assessor look at their works in January and I fear the answer will be the same as others have found. That it will be shocking in a bad way. I find it amusing their web page says "relief from stress choose us". They have been the cause of unbelievable stress the last 4 months. Not only that but the mold they refuse to address a major health hazard. I cannot believe this company is in business to be honest. There is no follow up and not one tiny inkling of professionalism in their bones. I would have thought by now after reading all the horrible reviews of them that the relevant authorities in the UK would have taken legal proceedings with them. they don't deserve to be in business and everyone who works there should ask themselves if they are proud of the work they do. They seem to have zero care at all and just try to get through the day by doing little as possible. A huge disappointment of a property manager would be an understatement. what started out as a decent company is now a sham.