Urang Property Management Limited
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AVOID AVOID AVOID
I am the authorized representative for 23 residents who are currently in the process of removing Urang under a Section 24a application. They are overcharging residents with service charges that have increased by 300% since 2021. Urang is not transparent in their costings and they use their own suppliers. When you check the supplier accounts, the amount service charge users pay does not match the sums paid by service charge payers. It is our belief that Urang profits on every invoice charged and gets a cut of every invoice service charge payers pay for their suppliers. Urang's management fees are extortionate and have doubled since 2021. Their Divisional Property Manager is both rude and arrogant in his emails. In my opinion, the company shows the worst in leadership. "Mr Lodhia You have been told the RMC will reply to you by 20th August" Another response from the Head of Divisional Property Management on 7th October 2024, in relation to a complaint regarding no Section 20 notices provided for Qualifying Works and Qualifying Long Term Agreements: "I WILL NOT answer questions on these points..." Manners and courtesy are important in communicating, which sadly Mr Roberts doesn't display in his communications. They have also failed to send a final response to my complaint, and actually, rather than apologising, said the Ombudsman would not accept my complaint. The 2023 accounts are now overdue, and service charge payers have paid for them Urang has also ignored all but one Section 22 and Section 21b notices. Urang failed to consult service charge payers on qualifying works and services and when requested to provide proof, ignored the request.