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Sep 5, 2024

Ezelle Hamman

I’m very grateful to Ezelle Hamman. The previous management did not do anything to solve problems, but since she has been in charge of the maintenance in the building, things changed. Ezelle solves problems effectively and she goes for the most permanent solution. She listens to the needs of the tenants. She takes maintenance issues seriously and takes all necessary measures to solve them. I am thankful to Ezelle for her intervention in two occasions. To begin with, most recently, I have had a mice problem in my flat (unfortunately). The mice infestation had been affecting my ability to enjoy the flat and I had to move elsewhere temporarily. We identified the cause and saw that the problem was an old wall behind the kitchen. The whole kitchen was unstable, old, and unsafe, to be honest. Pest Control was only taking temporary measures and filling the entry points with wall filler, but the mice kept coming because the kitchen was so old and ruined. Ezelle took the matter in her own hands, and she decided to renovate the whole kitchen, which was very much in need of an improvement anyway. Given this was an emergency (I had to leave the house) she acted quickly: she called a contractor and approved the quote within days. Now I’m very happy: I have a new kitchen which looks beautiful and secured. The second occasion in which she intervened (similarly) was in the bathroom. I had a leak both from the sink and from the toilet. The previous management would send me a guy to fix the issues temporarily. Ezelle decided to go to the root of the problem and renovated the whole bathroom. She changed both the toilet and the sink. With the occasion, she also replaced the silicone around the bathtub, and now the bathroom looks like new. I am grateful to Ezelle for her prompt intervention and for her style of problem solving. Besides, she always listens to my health concerns and ensures safety, comfort and security for everyone involved. I couldn’t be happier to have her in charge of maintenance.