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Upwork logo

Upwork Reviews

3.8333333333333335 out of 5 stars
3.8333333333333335 out of 5 stars
3.8
|Great|12 reviews

Last reviewed 2 weeks ago

TrustScore

3.8
3.8333333333333335 out of 5 stars
Great
5 out of 5 stars
3
4 out of 5 stars
5
3 out of 5 stars
3
2 out of 5 stars
1
1 out of 5 stars
0
12 reviews in total

Review summary

Reviewers generally find Upwork to be a solid platform for connecting with talented freelancers, particularly praising its robust enterprise features and effective support system. Many customers appreciate the quality of work from freelancers, especially for ongoing projects like content writing and design, highlighting the platform's ability to facilitate secure payments and reliable communication. However, a common complaint revolves around the high fees associated with using Upwork, which some users feel are excessive and detract from the overall value. Additionally, while the talent pool is vast, some consumers note that the quality can be inconsistent, with a few freelancers overestimating their skills. Overall, Upwork is seen as a valuable resource for finding freelance talent, despite some concerns about fees and the vetting process.

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Based on reviews, created with AI

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See what reviewers are saying

Michelle Rodriguez
Michelle RodriguezFeatured

2 weeks ago

5 out of 5 stars

Perfect for my design needs

Found an amazing graphic designer who has become my go-to for all creative projects. The portfolio system makes it easy to evaluate talent before hiring.

Thomas Thomas
Thomas ThomasFeatured

2 weeks ago

4 out of 5 stars

Great platform for finding talent

I've been using Upwork for over two years to hire freelancers for various projects. The quality of talent is generally excellent, and the platform makes it easy to manage payments and communication. M... See more

Andrew Martinez
Andrew MartinezFeatured

2 weeks ago

4 out of 5 stars

Reliable for ongoing projects

I use Upwork primarily for content writing and virtual assistant tasks. The quality is consistent and the payment protection gives me confidence. My only issue is that popular freelancers get booked u... See more

Betty Jackson
Betty JacksonFeatured

2 weeks ago

5 out of 5 stars

Best freelance platform available

I've tried several other platforms but Upwork consistently delivers the best results. The enterprise features are robust and the talent pool is unmatched. Yes, you pay for quality, but it's worth ever... See more

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Michelle Rodriguez
Michelle Rodriguez
1 reviews•Experienced
Featured
15 days ago
5 out of 5 stars

Perfect for my design needs

Found an amazing graphic designer who has become my go-to for all creative projects. The portfolio system makes it easy to evaluate talent before hiring.

Helpful?
Thomas Thomas
Thomas Thomas
1 reviews•Experienced
Featured
15 days ago
4 out of 5 stars

Great platform for finding talent

I've been using Upwork for over two years to hire freelancers for various projects. The quality of talent is generally excellent, and the platform makes it easy to manage payments and communication. My only complaint is that the fees can add up, especially for smaller projects. Overall, it's been a reliable solution for my business needs.

Helpful?
Andrew Martinez
Andrew Martinez
1 reviews•Contributor
Featured
15 days ago
4 out of 5 stars

Reliable for ongoing projects

I use Upwork primarily for content writing and virtual assistant tasks. The quality is consistent and the payment protection gives me confidence. My only issue is that popular freelancers get booked up quickly.

Helpful?
Betty Jackson
Betty Jackson
1 reviews•Contributor
Featured
15 days ago
5 out of 5 stars

Best freelance platform available

I've tried several other platforms but Upwork consistently delivers the best results. The enterprise features are robust and the talent pool is unmatched. Yes, you pay for quality, but it's worth every penny for important projects.

Helpful?
Paul Jackson
Paul Jackson
1 reviews•Contributor
15 days ago
4 out of 5 stars

Solid platform with room for improvement

I've completed dozens of projects through Upwork with mostly positive results. The dispute resolution process is fair, and customer support is responsive. However, I wish there were better tools for vetting freelancers upfront. Sometimes you have to go through several candidates before finding the right fit.

Helpful?
Emily Perez
Emily Perez
1 reviews•Contributor
15 days ago
3 out of 5 stars

Mixed experience with freelancers

Found some amazing developers through Upwork, but also had a few disappointing experiences. The screening process could be better to filter out less qualified candidates.

Helpful?
Jennifer Davis
Jennifer Davis
1 reviews•Contributor
15 days ago
2 out of 5 stars

Too many fees

The platform works well but the fees are getting out of hand. Between Upwork's cut and payment processing fees, it adds up quickly.

Helpful?

TrustPilot Scam Exposed

Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

Read the analysis
Michael Gonzalez
Michael Gonzalez
1 reviews•Contributor
15 days ago
4 out of 5 stars

Great support system

Had an issue with a freelancer who disappeared mid-project, but Upwork's support team handled it professionally and I got my money back quickly.

Helpful?
Lisa Perez
Lisa Perez
1 reviews•Contributor
15 days ago
3 out of 5 stars

Hit or miss quality

Some freelancers are absolutely fantastic while others clearly inflate their skills and experience. The rating system helps but isn't foolproof. You really need to do your homework when vetting candidates.

Helpful?
George Thomas
George Thomas
1 reviews•New Reviewer
15 days ago
3 out of 5 stars

Decent platform with limitations

Upwork works well for standard projects but I've found it challenging to find specialists for very niche technical work. The communication tools are solid and payments are secure, but the talent pool isn't always as deep as advertised in specialized fields.

Helpful?
Jennifer Moore
Jennifer Moore
1 reviews•New Reviewer
15 days ago
4 out of 5 stars

Good but can be overwhelming

There are so many freelancers to choose from that it can be paralyzing. The search filters help but I still spend too much time reviewing profiles. Once you find good people though, it's worth it.

Helpful?
Paul Davis
Paul Davis
1 reviews•New Reviewer
15 days ago
5 out of 5 stars

Excellent for remote work

Upwork has been a game-changer for my small business. The ability to access global talent at competitive rates is incredible. The time tracking tools and milestone payments give me peace of mind when working with new freelancers.

Helpful?

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The CrowdTrust Experience⭐

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About Upwork

Upwork is an online freelancing platform that connects businesses and individuals with independent contractors across various skill categories including writing, programming, design, marketing, and administrative services. The platform allows clients to post project requirements and hire freelancers on either short-term or long-term basis, with built-in tools for project management, time tracking, and payment processing. Upwork serves as an intermediary marketplace facilitating remote work arrangements between service providers and those seeking professional services.

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Category

Business Services

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