TurnKey Vacation Rentals

3.792 out of 5 stars
3.8
Great1,000 reviews

TrustScore

3.8
3.792 out of 5 stars
Great
5 out of 5 stars
582
4 out of 5 stars
128
3 out of 5 stars
32
2 out of 5 stars
16
1 out of 5 stars
242
1,000 reviews in total

Review summary

TurnKey Vacation Rentals has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

After having our payments 'retained' by…

After having our payments 'retained' by Turnkey and asked for $1000 more to use our 'credit' for the same house that sti...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Is this company a scam

Is this company a scam? I pre paid for my rental with turnkeyrentals.com for a VRBO place in Florida for 2 weeks. We ...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Spiral Staircase

This property was very cozy and comfortable. Emily is a fantastic host and her mom, who lives downstairs, is eager to be...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great experience

Great experience. No problems and the property was great and as advertised.

0
0
🔥 High engagement

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about 4 years ago
5 out of 5 stars

Great communication via text and email…

Great communication via text and email throughout entire process! Condo was clean and pictures were accurate!

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Allan W
Allan W
1 reviews
about 4 years ago
5 out of 5 stars

Very spacious

Very spacious, and a quiet neighborhood. I would definitely recommend. and has a spacious backyard you bring a boat.

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Susan Kissko
Susan Kissko
1 reviews
about 4 years ago
5 out of 5 stars

All my questions were answered promptly…

All my questions were answered promptly by a Turnkey representative. When I let her know that a chair was broken, she offered to send someone out to repair. Great service.

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Jamie Wolf
Jamie Wolf
1 reviews
about 4 years ago
5 out of 5 stars

The experience was perfect

The experience was perfect! We almost had a lat minute hiccup but luckily the unit owner took over and handled it all and made sure our stay was everything we wanted it to be! Beautiful accommodations with every convenience and comfort you could want!

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about 4 years ago
4 out of 5 stars

Nice little apartment

Nice apartment, but you’ll definitely need an Uber or car to get downtown. One issue was that the master bedroom bed was only a full instead of queen so a little tight for an average sized couple. The noise from the upstairs apartment was a problem so we had to run the fan at night to drown out the noise. There needs to be more bedding provided for the pull out sofa. One small blanket was not enough so I had to tell my friends to bring more bedding. Otherwise a nice place, super clean and enough space for sleeping and showering which is pretty much all we did there.

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Lelin Cai
Lelin Cai
1 reviews
about 4 years ago
5 out of 5 stars

Nice room to stay in as described

Nice room to stay in as described. Walking distance to beach, food, shopping. The host is very responsive.

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customer
customer
1 reviews
about 4 years ago
5 out of 5 stars

Fast and efficient great service!!

Fast and efficient great service!!

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about 4 years ago
5 out of 5 stars

So far

So far, Turnkey has been wonderful to work with! Still waiting to see how things go with our actual trip.

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Kevin
Kevin
1 reviews
about 4 years ago
5 out of 5 stars

Great support… excellent service

Great support…. Usually use VRBO, but this experience might just sway me to book more here

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Dean Sample
Dean Sample
1 reviews
about 4 years ago
1 out of 5 stars

$500/night "Ocean View" Condo with view of Derelict Building

Rented an ocean view condo for $500 per night. When we got to the condo and looked out the living room window toward the ocean, half of the view was of a derelict building with bags of trash piled up against the wall. I called Turnkey service and sent them a picture looking out the window at the building and the trash. I told them we would not be paying $500 per night for a condo that the view was of a run-down building with trash piled up and I wanted a refund because we would not be staying there. We said we were misled by the pictures they had posted on line. They said they would evaluate the pictures I sent them and the ones online and call us back in an hour. When she called back she said they agreed and she was submitting a claim to return our money. A week later when I checked the status she said they were still working on the claim. When I called today (two weeks), she said they were not reimbursing us and the pictures were not misleading. "Sorry for the confusion"

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Evelyn Arcos
Evelyn Arcos
1 reviews
about 4 years ago
5 out of 5 stars

Great location

Great location. Very clean and close to water and stores 😃

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Don
Don
1 reviews
about 4 years ago
5 out of 5 stars

Great job online booking!!

Great job online booking!!

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Linda
Linda
1 reviews
about 4 years ago
5 out of 5 stars

Great location to beach and…

Great location to beach and restaurants; loved bike riding and walking everywhere we went; would definitely stay here again.

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customer
customer
1 reviews
about 4 years ago
5 out of 5 stars

Very easy to use

Very easy to use

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Dan Wenger
Dan Wenger
1 reviews
about 4 years ago
5 out of 5 stars

Loved the place

Loved the place. Great location to Main Street.

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DIANA
DIANA
1 reviews
about 4 years ago
5 out of 5 stars

When they’re were issues they…

When they’re were issues they immediately answered and were on top of the issue… just recommend to bring candles to remove smell of the place. But when I notified turn key the contact was very quick and responsive… Overall great experience

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Stella Murray
Stella Murray
1 reviews
about 4 years ago
5 out of 5 stars

We had a terrific experience with…

We had a terrific experience with TurnKey Vacation Rentals. Easy to communicate with; customer service team is professional and very helpful. We were offered the night before our planned stay at a discounted rate and it was really helpful for us to stay there on Thursday. The property is beautiful and amazing location with lots to do. We reserved for the wedding of our daughter in Buzzards Bay; so our schedule was busy and did not get to enjoy the city. Overall, great property, location and service team

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Phuoc Nguyen
Phuoc Nguyen
1 reviews
about 4 years ago
5 out of 5 stars

I really like location

I really like location, very reasonable prices, and kitchen really good

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about 4 years ago
5 out of 5 stars

Unfortunately we had to cancel our…

Unfortunately we had to cancel our reservation because of my wife’s surgery. The representative we spoke to was EXCELLENT. We will use Turnkey again. Thank you for understanding our situation.

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Kerry Heywood
Kerry Heywood
1 reviews
about 4 years ago
5 out of 5 stars

Change to reservation

We had to change the dates in our reservation and they made it quick and easy. The new rate is slightly lower, so we even saved a little. Nice to have an actual person answer the call in the evening, with no wait time, and pleasantly assist with changes to the reservation. Thank you!

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