TurnKey Vacation Rentals
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$500/night "Ocean View" Condo with view of Derelict Building
Rented an ocean view condo for $500 per night. When we got to the condo and looked out the living room window toward the ocean, half of the view was of a derelict building with bags of trash piled up against the wall. I called Turnkey service and sent them a picture looking out the window at the building and the trash. I told them we would not be paying $500 per night for a condo that the view was of a run-down building with trash piled up and I wanted a refund because we would not be staying there. We said we were misled by the pictures they had posted on line. They said they would evaluate the pictures I sent them and the ones online and call us back in an hour. When she called back she said they agreed and she was submitting a claim to return our money. A week later when I checked the status she said they were still working on the claim. When I called today (two weeks), she said they were not reimbursing us and the pictures were not misleading. "Sorry for the confusion"