TurnKey Vacation Rentals

I would give them zero if I could. We rented with them through airbnb and thank god we are protected through airbnb. Our local host was completely unresponsive to questions. The main number does zero to help you. We checked in late because we couldn’t get proper info. The upstairs of our unit had no legal exit because the door was locked. The amenities listed were not actually there. On the second night a man entered our property from his first floor unit. Apparently there was a door connecting the two that didn’t lock. He seemed drunk and we couldn’t understand him but he wouldn’t close the door. It was bedtime for my kids and we had to pack everything and find a hotel. When i called the women put me on hold for 20 minutes. I had to hang up to get out of there and no one ever called me back to see if we were ok. This place is a total scam. Do not trust them.

This is a great place to stay when visiting Orlando! Affordable, clean and a great location.

The entire experience from first call to checkout was top notch. The property was clean and even nicer than advertised, with lovely vintage furnishings. I'd not hesitate to book through Turnkey again, and I would TOTALLY stay at this property again.

We never received door code. TurnKey finally replied 8 hours after our check in time. We had already contacted Airbnb to cancel the reservation and book with a more competent company while waiting for a reply. In the year 2023 and the availability of options for digital communication a reply should not take 8 hours. A key part of the day in this type of business is to have someone watching all communications from 3pm-6pm during check in times at all places under your umbrella.

We had a wonderful experience. The staff was very responsive and helpful. The property was wonderful and we’re looking forward to running it again.

Absolutely the worst rental agent in Blackpool. Do not use unless you want to be threatened by threats violence, which have been reported to the Police, when you try to get repairs done by Turnkey. I had to report Turnkey to Blackpool council housing enforcement to get the repairs done. Then Turnkey gave me a eviction notice so they wouldn't have to do the repairs!! Blackpool council stepped in at this point and gave Turnkey a enforcement notice to do the work in July 2022 . Some of this work was completed in November. Other work as of March 2023 is still outstanding! So Blackpool council have got involved again to force Turnkey to complete the repairs that were reported in May 2022. The Blackpool council enforcement officer has been brilliant throughout, no repairs would have been completed if I hadn't of contacted Blackpool Council I repeat do NOT rent houses or flats through Turnkey rental agency!!🥺

Such a joke, this turnkey vacation rentals is a horrible place to rent from. There is a state of emergency up in San Bernardino mts where we rented the cabin, roads are closed and there is an official state of emergency and they won't refund us our money? Stay away from Turnkey vacation rentals, they will rip you off no matter what!

What a nightmare I made a reservation 3 months ago which was confirmed weekly by this company all the way up to the day prior to arrival. Then I received a cancelation saying that the property was not a part of their program anymore. I made an 2nd reservation then a 3rd. My son made a reservation. We panicked, we had family flying in from all over the country for a New Years Eve reunion. I'm left paying for 3 diff reservations, waiting 15 days for a refund which were all canceled at the very last minute. AND no money left to for new accommodations for my family. FRAUD!!!!!

Read the reviews. This company is run by crooks. Do the best you can to avoid working with this company.

Do not rent from these people they are a slumloard company. they are there to take your money and jack up your rental rates. they dont honor or take papers of a damaged rental place causing you to lose your security deposit. they are thiefs. they charged me $2k in damages when i moved out because they wanted the damaged property fully restored. they would not take a pictures of the damaged rental place. they put me in collections and damaged my credit 2 years later after moving out. these people are not to be trusted and should be avoided at all costs. they are money hungry and are slumlords. they cant take care of H.O.A dues and nathen is unreliable. they jack your rent up over $120.00 on renewing you renal agreement. they dont take care of their tenants. i hope the H.O.A took the house away from you people for youll never see a dime from me

This company is very unorganized, does not accept responsibility, nor protect us, the consumers from being mistreated by property owners. I had a cabin booked in Dec of 2021. When I arrived there was another family already in the cabin, it had been double booked. I was told by many people after this experience that Trip Advisor is one of the worst businesses for this & it has happened a lot. Instead of accepting responsibility, they blamed it on the property owner. I did receive a refund for my trip, however, we had already drove 8 hours from home with our extended family & young children(3 months old!). Due tot he busy season we spent our vacation spending more $ trying to jump around to what hotels we could find. We used more gas $ due to commuting to what places we could find to stay, it was stressful & we also spent more $ on food since we were going to cook in the cabin. Trip advisor emailed me promising 5 night free stay from the property owner. It has almost been a year & this has still not been up kept. The owner has ghosted me after first discussing it & sending possible dates & Turn Key has me dumping through hoops simply to say, “sorry the property owner won’t reply to us.” I have and will continue to formally request that the Property owner be removed from Trip Advisor’s Website since they are not adhering to the guidelines Or that Turn Key find me an equivalent rental for free for 5 nights as promised. Stop pointing fingers & making excuses & show your customers you can be trusted to stand in our corner!

I wish I could give this company a 0 star review. My group booked a trip 3 months in advance for the week of July 4th and our rental was CANCELLED less than 48 hours before our check-in time with no prior notice other than a text I received while I was ON MY WAY driving to the vacation house for the trip. When I reached out for an explanation, I was not given one and the associate on the phone mentioned not being able to offer any assistance as this was final. Keep in mind, each member in our group of 6 was either flying in or traveling 7+ hours by car. There was no effort made to find us a house nearby, to reimburse flights, or offer any credit to another rental. They simply said good luck less than TWO DAYS before one of the busiest travel weeks of the year and refunded the money to my account. The next day I was told that the owner made the decision to pull their house (with no explanation why). Meanwhile, after a little research, their house was posted on a different rental site. When I questioned Turnkey about this, they stumbled with an answer and offered no solution to rectify the situation that had now evolved other than the fact this was probably a mistake... Luckily there is no shortage of rental homes, HOWEVER the day before the fourth of July weekend it is no surprise that the house we found to accommodate all of us (with our own beds) cost $6,000 more for the week. Again, there was no effort from Turnkey to provide a remotely positive experience at that moment or in the future. Thankfully the trip was a success and my group really made the most out of it. Bottom line. DO NOT use this company or any company associated with it as this was the worst travel experience (logistically speaking) of my life.

My credit card was declined because I had cancelled my account so that is on me. However, I received a text message with a customer service number of 888-639-4995. When i called that number it was a number for vacasa. Three different people tried to help me, but could find no record of my reservation - using my name, phone, number or the reservation confirmation. I was on the phone with them for 20 minutes. I!m not sure what the deal is with so many different names for this service - Guestworks, Turnkey, Vacasa. Eventually, I was able to resolve the issue online, but it was very frustrating to get a text indicating I had 3 hours to fix a problem by calling a phone number for people who could not help me. This is not my first reservation with Turnkey, and other aspects of this service have gone fine.

John was so helpful with setting up the new merchant service

Very good advance communications. Thanks.

This is a very thorough company that has great customer service. I spoke to a live representative when I needed help and that person answered all of my questions. I will continue to use this service for future rentals

This home is beautiful, and CLEAN! But be sure to include everyone in your party at the gate. And don't park on the street, nor forget to place your parking pass on the dash. But truly, I cannot stress enough how nice the place is. The water pressure in the master bath is worth it alone. AC works very well.

She kept me updated on the process

After renting a condo I left an honest and civil but negative review of the property. I specified exactly what was bad and suggested fixes. I wish someone had been just as honest while I was researching so I would have been forewarned. If I had known beforehand, I never would have rented. I was unpleasantly surprised to see my review was not posted. It makes me believe that Turnkey only posts positive or mildly negative reviews. I can't trust any review I find on Turnkey.

Booking was super stressful because the website wasn't accepting payment so I called and the person who answered was obviously working remote. Someone was banging pots around in the background. I had to hang up because I couldn't hear her and the background noise was so loud. Hoping the stay is less stressful than booking.