M Kidd

M Kidd

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1 out of 5 stars
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Reviews by M Kidd

TU

TurnKey Vacation Rentals

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1 out of 5 stars

Turnkey, Guestworks or Vacasa - which is it and do they know each other exist?

My credit card was declined because I had cancelled my account so that is on me. However, I received a text message with a customer service number of 888-639-4995. When i called that number it was a number for vacasa. Three different people tried to help me, but could find no record of my reservation - using my name, phone, number or the reservation confirmation. I was on the phone with them for 20 minutes. I!m not sure what the deal is with so many different names for this service - Guestworks, Turnkey, Vacasa. Eventually, I was able to resolve the issue online, but it was very frustrating to get a text indicating I had 3 hours to fix a problem by calling a phone number for people who could not help me. This is not my first reservation with Turnkey, and other aspects of this service have gone fine.