TurnKey Vacation Rentals

3.792 out of 5 stars
3.8
Great1,000 reviews

TrustScore

3.8
3.792 out of 5 stars
Great
5 out of 5 stars
582
4 out of 5 stars
128
3 out of 5 stars
32
2 out of 5 stars
16
1 out of 5 stars
242
1,000 reviews in total

Review summary

TurnKey Vacation Rentals has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

After having our payments 'retained' by…

After having our payments 'retained' by Turnkey and asked for $1000 more to use our 'credit' for the same house that sti...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Is this company a scam

Is this company a scam? I pre paid for my rental with turnkeyrentals.com for a VRBO place in Florida for 2 weeks. We ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Spiral Staircase

This property was very cozy and comfortable. Emily is a fantastic host and her mom, who lives downstairs, is eager to be...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great experience

Great experience. No problems and the property was great and as advertised.

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0
🔥 High engagement

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JP
JP
1 reviews
almost 4 years ago
5 out of 5 stars

LOVED IT!!

So great. My first vacation company experience, we always choose places where the owner is the manager and cleaner etc etc so I was hesitant. I will not hesitate to book again with turnkey. Cleaning was wonderful. And text response for any little question was immediate. Loved it!

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Marcy Duffey
Marcy Duffey
1 reviews
almost 4 years ago
5 out of 5 stars

I have to give Turnkey an 11 out of 10

I have to give Turnkey an 11 out of 10. Never have I had such a seamless experience with a rental/property management company. So quick to give us detailed information, almost immediate response to any questions we had and were very helpful in answering questions about Covid testing places, baby equipment rental and with the one small concern we had the responded immediately. Best experience ever!!!!

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Audrey Garcia
Audrey Garcia
1 reviews
almost 4 years ago
5 out of 5 stars

Most Helpful!

I had to contact Turnkey several times over the course of our stay. Every time I contacted them, they replied within minutes and were able to obtain the information that we needed in order to make our stay more comfortable. They offered help and solutions to every situation that we encountered and were very pleasant. We were very pleased with the service that we received.

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Steve Wicks
Steve Wicks
1 reviews
almost 4 years ago
5 out of 5 stars

Park City condo

Condo near edge of town in Park City was nicely appointed, clean, convenient to ski slopes, stores, etc. Quiet too. I saw a complaint about this unit being too out of the way, but can't figure out what it was away from unless they wanted slopeside. Would happily rent it again. Access was easy and the garage a bonus.

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almost 4 years ago
5 out of 5 stars

Perfect getaway

It was wonderful my daughter's wedding was at the winery next door, it was a perfect location. Everything was perfect my daughter stayed at the cottage the evening before her wedding, it was very peaceful and beautiful.

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Katey Krupka
Katey Krupka
1 reviews
almost 4 years ago
5 out of 5 stars

Great NM Style

the Adobe house exceeded our expectations. it was beautifully decorated with NM style decor that was classy and cool! The owners are very brave to have so many pieces out and accessible, we had to pick up a few to get them out of reach of our three kids. The house was functional with large bathrooms, and bedrooms and the kitchen was well stocked. Everything was very clean too. We really enjoyed our stay.

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Ali
Ali
1 reviews
almost 4 years ago
5 out of 5 stars

We had a great experience

We had a great experience and our stay was fantastic! The communication was wonderful from beginning to end, the place was clean, as described, and a place i would be thrilled to stay at again. 10/10 would recommend.

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Margarita
Margarita
1 reviews
almost 4 years ago
5 out of 5 stars

My Family Enjoyed a Wonderful Vacation in Your Beautiful and Peaceful Property!

My family and I had a wonderful and comfortable vacation in your beautiful and peaceful property! We were very sad that it is no longer available for an extension, but we are looking forward to booking this property again next time, and I truly hope that you will accept us again. Secondly, I must say that we loved the kitchen and everything that came with it! It was a first-class kitchen with everything that we needed and more. Thirdly, I commend the TurnKey team for being very prompt, efficient and professional throughout our entire stay. My family and I felt so at home from the moment we checked in, and loved every minute of our stay!

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almost 4 years ago
5 out of 5 stars

I am a home owner with TurnKey

I am a home owner with TurnKey. My relationship and partnership with the TurnKey team continues to grow. We work together to create a space for our guests. The ongoing key is we stay in communication about the wins and opportunities.

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almost 4 years ago
3 out of 5 stars

A Beautiful Disappointment

This was a beautiful home that was in a prime location. Unfortunately, the home was beautiful with not much more to offer. This rental did not include the basic necessities that one would expect. There was no hand soap, towels or trash cans in any of the bathrooms. We had to purchase towels in order to shower. There was also no iron or the basic toiletries that one would expect. The ad also published a hot tub that I looked forward to enjoying with my guest but it was not clean and operational for my stay. I expressed this early on but the issue was never resolved. On the top floor, I noticed that the shower head and knobs were very loose and needed to be tightened. A lot of basic maintenance was missed. Lastly, there was dust/lint and dead bugs all over the floors that was indicative of the space being idle for a while and not being refreshed prior to our stay. The space itself was immaculately decorated and with some TLC, this space can definitely be amazing!

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Shayan Tari
Shayan Tari
1 reviews
almost 4 years ago
5 out of 5 stars

Ive stayed here now a few times and the…

Ive stayed here now a few times and the property and the management team are always perfect.

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Kent Brown
Kent Brown
1 reviews
almost 4 years ago
5 out of 5 stars

Jan 2022

had a great experience with turnkey as the manager of a property we rented. The property manager, Mike , was AMAZING. he was very attentive to any needs we had and went out of his way to ensure a great stay. Thank you Mike!!

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Matthew Niemi
Matthew Niemi
1 reviews
almost 4 years ago
5 out of 5 stars

Very well organize rental company

Very well organize rental company. Detailed, easy to read instructions. Very nice house. Nice shampoo and conditioner in bathrooms

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Haileyrealty
Haileyrealty
1 reviews
almost 4 years ago
1 out of 5 stars

This company is a joke

This company is a joke, rented a home in Aspen, a elderly lady lives in the house you pay to rent, this clown company claimed the we’re going to place is in another rental. Lied about that and disappeared. Not to mention we paid thousands and had to shovel to keep from falling.

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Henry
Henry
1 reviews
almost 4 years ago
4 out of 5 stars

Nice apartment!

Overall we were pleased with the Condo in Granlibakken. There were too few spare towels and we had to hustle to fill in for no sugar or salt in the kitchen but the kitchen was well equipped. The condo layout is one bedroom on the main floor, two upstairs. The bedroom downstairs has a lock on the door which we didn’t like having. The living room is really nice. Upstairs bedrooms have their own baths. There isn’t a common bathroom in the downstairs- just the one in the locked bedroom. We were very comfortable here and it’s a quick 15 minutes to Palisades for skiing.

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customer
customer
1 reviews
almost 4 years ago
5 out of 5 stars

TurnKey was very responsive to our needs

TurnKey was very responsive to our needs

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Amy B
Amy B
1 reviews
almost 4 years ago
5 out of 5 stars

Girls trip 22

I recently went on my first girls trip to Utah! There were 8 of us! The place we rented DID NOT DISSAPPOINT! Everyone had their own space there were plenty of bedrooms and bathrooms the kitchen was great the living room was great! We were low on wash cloths so I text the number provided to me and the next day we had way more than enough! We even had a hot tub!! The communication I had with the manager of the property was flawless! I 10 out of 10 recommend renting from them!

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almost 4 years ago
4 out of 5 stars

Good property managers but too many messages

Turnkey does a good job of property management. The specific unit we rented in Taos Ski Valley was as-described and enjoyable. Communication is very good.... and probably too good. The amount of emails and texts you'll receive related to a rental with TurnKey is a little too much on my opinion. So long as you don't mind extra communication you'll have a good experience.

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Eddie Morgan
Eddie Morgan
1 reviews
almost 4 years ago
5 out of 5 stars

Fantastic stay with Turnkey…

We had a lovely stay at our Turnkey vacation rental in South Lake Tahoe. The pictures did not even do justice to how nice the unit was. Turnkey provided clear check-in/check-out instructions throughout the process. I definitely plan to rent through Turnkey again in the future.

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Pierrette
Pierrette
1 reviews
almost 4 years ago
5 out of 5 stars

Turnkey is a service you can trust and rely on for the benefit of your home and clients

Turnkey was professional very responsive and extremely reassuring on every issue that we encountered both small and big. Everything was resolved quickly without recourse in a kind and efficient manner.

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