TurnKey Vacation Rentals
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This company is not trustworthy
This company is very unorganized, does not accept responsibility, nor protect us, the consumers from being mistreated by property owners. I had a cabin booked in Dec of 2021. When I arrived there was another family already in the cabin, it had been double booked. I was told by many people after this experience that Trip Advisor is one of the worst businesses for this & it has happened a lot. Instead of accepting responsibility, they blamed it on the property owner. I did receive a refund for my trip, however, we had already drove 8 hours from home with our extended family & young children(3 months old!). Due tot he busy season we spent our vacation spending more $ trying to jump around to what hotels we could find. We used more gas $ due to commuting to what places we could find to stay, it was stressful & we also spent more $ on food since we were going to cook in the cabin. Trip advisor emailed me promising 5 night free stay from the property owner. It has almost been a year & this has still not been up kept. The owner has ghosted me after first discussing it & sending possible dates & Turn Key has me dumping through hoops simply to say, “sorry the property owner won’t reply to us.” I have and will continue to formally request that the Property owner be removed from Trip Advisor’s Website since they are not adhering to the guidelines Or that Turn Key find me an equivalent rental for free for 5 nights as promised. Stop pointing fingers & making excuses & show your customers you can be trusted to stand in our corner!