TurnKey Vacation Rentals

3.792 out of 5 stars
3.8
Great1,000 reviews

TrustScore

3.8
3.792 out of 5 stars
Great
5 out of 5 stars
582
4 out of 5 stars
128
3 out of 5 stars
32
2 out of 5 stars
16
1 out of 5 stars
242
1,000 reviews in total

Review summary

TurnKey Vacation Rentals has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

After having our payments 'retained' by…

After having our payments 'retained' by Turnkey and asked for $1000 more to use our 'credit' for the same house that sti...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Is this company a scam

Is this company a scam? I pre paid for my rental with turnkeyrentals.com for a VRBO place in Florida for 2 weeks. We ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Spiral Staircase

This property was very cozy and comfortable. Emily is a fantastic host and her mom, who lives downstairs, is eager to be...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great experience

Great experience. No problems and the property was great and as advertised.

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0
🔥 High engagement

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JR
JR
1 reviews
over 3 years ago
5 out of 5 stars

This house was perfect for a couples…

This house was perfect for a couples getaway! Hours was well stocked and very clean! Pool was heated and ready to go when we got there. We already booked for next year!

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Sandy
Sandy
1 reviews
over 3 years ago
5 out of 5 stars

Wonderful Home, View, Experience !

Beautiful home. Excellently accommodated 4 couples. 3 Large bedrooms en-suite, 4th smaller with bath down hall but powder room right next to bedroom. Large gourmet kitchen with wrap around counter. Accommodates multiple cooks! The views from the living room and patio with its wall to wall sliding glass doors is spectacular! Beautiful Sunsets most nights. Unobstructed ocean views below. Ride into Kona takes about 10 minutes or so. Shopping nearby for groceries, etc. Safeway, Walmart both close.

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Kimberly
Kimberly
1 reviews
over 3 years ago
5 out of 5 stars

Perfect central location to everything!

Our family of 4 stayed very comfortably in this cute and clean condo. It had everything we needed and more! It was just about 5 miles from Main Street, in Kimball Junction. We also drove to several other towns nearby and you can get to any of them in less than 30 minutes. We also drove to Salt Lake City one evening.. it's just so close to everything. This unit is on the second floor but is at street-level and can also easily access from the garage under the condo via the elevator. The elevator is right outside the door which is a plus and it was never loud with passengers. At the club house, the pool was closed for the season (which was previously communicated) and the hot tub was closed the day we went to check it out, for some reason. We loved the fireplace that heated the placy up quickly and perfectly but there was also a heater too. We would definitely stay here again.

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Carrie JORDAN
Carrie JORDAN
1 reviews
over 3 years ago
5 out of 5 stars

This was a perfect spot if you like the to be close to the beach.…

This was a perfect spot if you like the beach, just steps away. Small one bedroom apt perfect for two people anymore would be a little tight. Great private patio and a small shared yard in front. Pretty quiet overall, if the slider is open you can hear and see people on the sidewalk. Kitchen was well stocked with the basic needs. Bed was very comfortable, if you like firm beds. Bathroom has been updated very nice just small. My only issue was the shower head a leak that sprayed to the side and would get your head wet. I threw a washcloth over it and made due. Great little spot in a great little town! Hope to stay again.

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Kelly
Kelly
1 reviews
over 3 years ago
5 out of 5 stars

Great location

Condo was in an excellent location! Definitely older, but clean and well maintained. For its proximity to Park City, it was perfect!

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Lea Ault
Lea Ault
1 reviews
over 3 years ago
5 out of 5 stars

We found Turnkey staff to be helpful…

We found Turnkey staff to be helpful and friendly and very responsive to queries. For us, best property management company we’ve yet experienced. We appreciated being able to text them and their swiftness in response time. I didn’t get a sense of tedious bureaucracy, just a quick, useful and human answer to my questions. Well done!

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Cameron H.
Cameron H.
1 reviews
over 3 years ago
5 out of 5 stars

We were in Palm Springs for a family…

We were in Palm Springs for a family reunion. This nicely remodeled house was in a convenient location near where other relatives were staying and only a mile from our reunion host's place. The house had *everything* we could have asked for --the kitchen was incredibly well-stocked for cooking, plenty of beach towels, clean and warm pool, comfortable beds, and spotlessly clean. We plan to return again.

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Dan
Dan
1 reviews
over 3 years ago
5 out of 5 stars

Charming, comfortable, adobe dwelling

We stayed in this charming adobe dwelling for eight nights. It was exceptionally comfortable and the kitchen was very well-stocked with cooking gear. It was quiet and comfortable. It was a perfect size for three and could have accommodated four with ease. For reasons that are unclear, the power went out in the second bedroom one evening; however, it was promptly restored the following morning.

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Craig Tomai
Craig Tomai
1 reviews
over 3 years ago
4 out of 5 stars

Our overall experience with Turnkey in South Lake Tahoe

Our overall experience with Turnkey Heavenly was a 4*. The main floor, bedrooms and location were 5*. However, the basement and gameroom, Wi-Fi and garage were 3*. Turnkey itself was 5*. They were responsive and resolved any minor complaints we had in the timeframe that they said they would.

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Annelyse A
Annelyse A
1 reviews
over 3 years ago
5 out of 5 stars

Our group came to wine country for the…

Our group came to wine country for the weekend. The house was amazing. It was very clean and had everything we needed. The hot tub in the backyard was nice to relax in. Also, there was plenty of sleeping space for everyone. The house was reasonably priced and was very clean. Check out and check in were easy. I would rent from turnkey again.

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Mikkel Aragon
Mikkel Aragon
1 reviews
over 3 years ago
1 out of 5 stars

Fair warning - pass on turnkey

Terrible experience. First thing with having successful rentals is excellent customer service, change your your entire team! Or don’t automate it cause they sound like robots. No personal skills and just trying to pass on all requests and information. It was so frustrating trying to deal with your team as they couldn’t fix a simple issue of internet! Don’t advertise high speed internet at .86 mbps. Not a place where you can work from home! Never going through turnkey again and telling all the people I know to pass on your properties as well.

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over 3 years ago
1 out of 5 stars

Horrible Experience

Our group recently used TurnKey for a vacation rental recently and had a nightmare trip due to the false advertising of the rental and poor customer service. In this new world of remote work, we based our decision on where to stay on high speed internet -- a highlight of the TurnKey rental we had booked. Not only did TurnKey fail to rectify the situation, their customer service did little to nothing to improve our long-term stay. The inept communication also kept us on our toes that they may or may not do anything past "relaying our message to the local team". Very unhappy and displeased with how everything was handled.

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over 3 years ago
5 out of 5 stars

Responsive and easy through entire…

Responsive and easy through entire process. Texting a plus.

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DS
DS
1 reviews
over 3 years ago
4 out of 5 stars

Good property, but super expensive for its value

Overall a great property. The entire house is built from these tree logs - its external frame, patio as well as all the furniture- including some of the beds, tables and chairs. Even the electrical wiring goes from within these logs. Pretty cool. You have these 50 miles of forest land as your backyard. And a cozy fireplace. House is spacious. Kitchen functional. Living room is super tall. The bathroom floors on the second floor heated - super cool on cold days. Speaking of things to improve - the mattress - as many other reviews state - its very dated, and you wake up with a very bad backache. Not something you want while on vacation. The heaters take an eternity to come up, one degree per hour - so imagine going from 55 when you checkin to 70. The personal ones do make up somewhat during that time. Also the carpets are pretty dated on the second floor and look like they can take a good cleaning. Overall the house is well you know “old”, and while it has these amazing features I mentioned its not a luxurious house per say. If thats the kind of property you need (which one may expect after shelling out a lot of cash), then this might be the wrong choice.

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over 3 years ago
5 out of 5 stars

This location is the perfect spot in…

This location is the perfect spot in Big Bear. It's right next to the village and walking distance from all the fun restaurants, bars, coffee shops, and bowling alley. The two houses also have a ton of space for family and friends. Love it!

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over 3 years ago
5 out of 5 stars

Great Property, Easy Rental Experience

This was a great property in terms of location, amenities, and cleanliness. Everything in the pictures and description was accurate. Turnkey also made the whole rental process easy. I’m a big fan of the contactless check-in and check-out process. Thanks for a great stay!

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over 3 years ago
5 out of 5 stars

Great place

Great place, very clean and convenient

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over 3 years ago
5 out of 5 stars

Absolutely wonderful experience

Absolutely wonderful experience. Everything was as described, great spot to relax after visiting the springs. Look forward to returning.

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Kaleo
Kaleo
1 reviews
over 3 years ago
4 out of 5 stars

It was a beautiful house

It was a beautiful house. Plenty of space in and around the property. Driveway entrance was bit bumpy. One of the rooms smelt kind of musty when I first entered but after opening up the house more it went away. House was perfect for my stay.

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Gerry Moylan
Gerry Moylan
1 reviews
over 3 years ago
5 out of 5 stars

Turnkey Is The Best

We’ve been using Turnkey for almost six years. They are top notch and handle everything professionally. I sleep at night knowing they’re handling our rental. It’s a lot of work!

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