Truly Reviews

Lovely trousers and jacket, well made, beautiful tailoring and great fit. Would recommend

Beautiful glasses, well packaged. Arrived promptly

Was was told I would get 25% off my first order if I signed up for their newsletter but was only given a 10% off code. I queried this but got no response.

Good experience. Thanks.

Beautiful jumper. Perfect colour and fit and arrived earlier than expected

Good champagne glasses, with reasonably quick delivery. The rest of this text is because trust pilot irritatingly makes me type more characters

First order I have made from Truly and it won't be the last... I bought a cashmere jumper beautiful quality will definitely purchase more cashmere from here... Easy website excellent delivery time...

Lovely quality cashmere jumper. Prompt delivery.

Great quality jacket at a great price.

Loved the item - Pram suit 3-6 months. Quality, fit and customer service all excellent. Very pleased.

I did not like the product as much as I thought I would from looking at the website. Their condidition was good thanks to splendid packing and the goods arrived quickly

Due to “a glitch” my order was cancelled and the lovely cashmere jumper was no longer available- after my payment was taken. Although I did get it refunded I would have preferred the jumper - disappointed

Sadly the belt was missing from the dress. I had to return it, but 'Truly' have responded to apologise and this was very welcome.

Prompt delivery

Very good experience ordering from you, my order came before the date I was given so that was nice, one small downside that was you went way over the top with the packaging, but as I say 1st class service

Good size ideal for lots of coffee !!

I'm not ready to review the garment yet, as you never know with cashmere. How will it wash? Will it bobble? But no, the poor rating is because of bad customer service. They offered a 10% discount on first purchase if you signed up to their newsletter, so I did. No email came through with a code, so I thought it must happen automatically at checkout, but no, it charged me the whole £140. I emailed to complain, and they said the email must have gone to junk - which it hadn't. They then offered me a code to use next time, but how do I know there will be a next time? That will depend on the quality and fit of the goods. So I asked for a refund instead of £14. They refused. I am not happy, it's poor customer service, they didn't give me what I expected and they don't seem to care. 1st March - I followed up on the offer they made below, and now they are claiming I never joined the mailing list. DO NOT TRUST THIS COMPANY.

Cancelled my order, over 48 hours after I placed it with the explanation ‘due to unforeseen circumstances’. Great, thanks for that. Christmas gift down the pan.

I bought a (number of pairs actually) pair of socks and after one wash by hand in cold water they disintegrated! The customer service woman said I’d washed them incorrectly and refuses to replace them! I have loads of cashmere and are fully knowledgeable about how to wash it! I didn’t even an ‘I’m terribly sorry to hear this and as a good will gesture we’d like to replace them with another similar pair as we no longer stock that style’ which would have been the right customer service approach. I strongly recommend people not to buy from them as the quality of cashmere is sub-standard.