10 months ago
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
Over a year ago
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was... See more
Over a year ago
I was most impressed with the quality of the garment I purchased.
Over a year ago
Great cushions and really speedy delivery.
Bought a stunning party dress from Truly. Great quality piece. They shipped incredibly fast, I’m so impressed. Also love their sustainability efforts. Will be back for more goods :)
Very quick service And good quality of product received
Quick delivery and the products were good quality. Would definitely use Truly again.
I was very impressed with the service I received from Truly 😊 Katie was very patient and quick to respond with all my queries and I would definitely buy from Truly again. My sister was absolutely delighted with the sheets and so I am very happy with the whole buying experience. Thankyou very much Truly
As always fantastic service, beautiful products, well packed and on time. Highly recommend! Thank you
Arrived as promised and wonderful quality.
I bought the star bowl on the stand, it was meant as a gift for someone but Im having trouble parting with it! I love it and may have to keep it for myself. I love the unusual items Truly sells, its perfect for gifts, (and items for me!).
Love the brand have purchased from women’s and baby section now and always fast delivery with great communication. Baby clothes are unique and so cute always had compliments when my daughter was wearing a truly outfit.
Products are always so nicely packaged, fantastic quality, and delivered quickly. I recently needed to contact Truly and their communications are really prompt and their advisors are super helpful. A great website and I'm always keen to see what new products they have.
The service is brilliant. The packaging is brilliant. The items I purchased are brilliant. I love love the quality of the silk and cashmere items, and at the sale price even better value
I bought a shagreen tray. It arrived very quickly and is just what I wanted. Love it! My only criticism would be that the outer carton was absolutely enormous for the size of the tray.
Perfect, all good with the items, packaging and shipping. Thanks!!
Lovely quality and great service
The service was perfect. Purchased the item and had to return it as the style was not as I thought. The return and refund process was smooth all the way throughout.
Gorgeous wooden chopping boards for the kitchen, arrived in good time & very happy with overall service
Amazing presentation, beautiful quality, great customer service Highly recommend
Fantastic silk and lace vest! Fits me perfectly (uk12 - got M) and very flattering!!! Will get tons of wear out of it too!
Excellent service and great product
Good service. Prompt delivery and item was well packaged.
Great shopping experience, quality products and delivered within 1 business working day, what more could you ask for! Definitely recommend and will keep an eye out for their new ranges
Based on analysis of 23 reviews rated 1-2 stars for Truly
“Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the followin...”
“Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to...”
“Despite being labeled organic, the overall quality is disappointing, explaining the lower price for organic items”
“You sent the wrong item and no returns note”
“Bought the navy joggers, but they're poorly made”
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Truly is an online retail platform specializing in a diverse collection of affordable luxury items, including home decor, bedding, women's, men's, and baby clothing, as well as luxury gifting options. The company aims to provide customers with high-quality products that enhance their living spaces and personal style, catering to a wide audience seeking elegance and comfort in their purchases. Customers can explore a variety of offerings ranging from premium bedding and stylish nightwear to decorative accessories and elegant glassware. Truly focuses on delivering a seamless shopping experience, with features such as a wishlist option and live customer service support, ensuring that consumers can easily find and acquire the items they desire. With free UK standard delivery on orders over £80, Truly is positioned to attract customers looking for both value and quality in their home and personal apparel selections.
Reviewers consistently praise Truly for its outstanding product quality and efficient service, highlighting the beautiful designs and quick delivery times. Many customers express satisfaction with their purchases, noting items like cashmere shawls and silk garments as particularly impressive. However, there are some complaints regarding customer service issues, with a few individuals experiencing problems with order fulfillment, such as items being out of stock or technical errors leading to refunds. Additionally, some products have been reported as arriving in less than perfect condition, like creased silk items. Despite these criticisms, the majority of feedback reflects a positive shopping experience, with many expressing a desire to return for future purchases. Overall, Truly is viewed favorably, with a strong emphasis on quality and service.
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