Efficient and effective.
Efficient and effective. These pants are so cosy and soft in a breathable fabric. Delighted with my purchase.

10 months ago
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
Over a year ago
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was... See more
Over a year ago
I was most impressed with the quality of the garment I purchased.
Over a year ago
Great cushions and really speedy delivery.
Efficient and effective. These pants are so cosy and soft in a breathable fabric. Delighted with my purchase.
Really lovely to order from. Quick postage, beautiful packaging, easy returns. Quality, luxe products. Great for gifting whether for family, friends, partners or oneself. Fabulous.
Coupes lovely thank you - ordered 4. You may wish to check your packaging as arrived in a small box within a huge cardboard box at least 4 times the size. Seemed extravagant and possibly expensive on postage. Hope constructive.
The cushion I ordered arrived promptly and beautifully packaged.
I came across this brand via John Lewis, and so glad I found it! All the garments I have purchased to date, are of a great quality. Especially the blush pink silk slip on dress, which is just fab! And also my black cashmere jumper. I also have a pair of leather trousers and skirt and the leather is just super soft and the quality is very good. Definitely will be coming back for more in future!
When you order things on line, my experience, to date, has been somewhat hit and miss ... imagine how delighted and surprised I was to receive an order that actually exceeded my expectations ... the dress is an absolute steal ... exquisitely cut, beautiful, heavy, silky material and can be dressed up or down by combining it with different tops for a slightly more casual look ... I am beyond thrilled with my purchase and so pleased that I stumbled across Truly
Easy to order, fast delivery and great quality!
Ordered a discounted nightshirt. Really pleased with purchase - exactly as described. Arrived promptly.
This bedding is the best I have ever bought.Looks great on the bed washes and irons beautifully.
The giftee received an empty gift box and a blank card. However, I was refunded for the additional cost of the gift box.
excellent product at a very good price. quickly delivered. good clear website.
Wonderful silk nightwear and gown, just a dream! Thank you, I will definitely be back ❤️
Excellent quality and rapidly delivery - very pleased!
Beautifully packaged and delivered on time
Very poor quality brass base on cake stand. It is marked and scratched. As a returning customer this is not the usual standard expected of Truly products.
Speedy and secure delivery.
I bought a couple of t shirts recently and was very impressed with quality. I will be shopping with Truly again.
Very happy with the bag, and delivered on time. But paid for a gift box which was completely inappropriate - there was no way the bag would fit in!
Really happy with the plates and delivery service
I purchased a large Constellation plate at a very good price from the Truly Summer sale. It was delivered in Truly style, well packaged, well wrapped and in perfect condition. I decided to buy the small Constellation side plates but having done so wished I'd ordered more. Apparently, once an order is placed the process is started straight away and can be difficult to change, in my case anyway. The customer service assistant was extremely helpful and managed to cancel my order in its tracks and I was able to re order adding to it. I have had a few items from Truly over the last few years and I have never been disappointed. They sell quality items and run a service which is attentive and efficient. Five stars! I
Based on analysis of 23 reviews rated 1-2 stars for Truly
“Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the followin...”
“Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to...”
“Despite being labeled organic, the overall quality is disappointing, explaining the lower price for organic items”
“You sent the wrong item and no returns note”
“Bought the navy joggers, but they're poorly made”
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Truly is an online retail platform specializing in a diverse collection of affordable luxury items, including home decor, bedding, women's, men's, and baby clothing, as well as luxury gifting options. The company aims to provide customers with high-quality products that enhance their living spaces and personal style, catering to a wide audience seeking elegance and comfort in their purchases. Customers can explore a variety of offerings ranging from premium bedding and stylish nightwear to decorative accessories and elegant glassware. Truly focuses on delivering a seamless shopping experience, with features such as a wishlist option and live customer service support, ensuring that consumers can easily find and acquire the items they desire. With free UK standard delivery on orders over £80, Truly is positioned to attract customers looking for both value and quality in their home and personal apparel selections.
Reviewers consistently praise Truly for its outstanding product quality and efficient service, highlighting the beautiful designs and quick delivery times. Many customers express satisfaction with their purchases, noting items like cashmere shawls and silk garments as particularly impressive. However, there are some complaints regarding customer service issues, with a few individuals experiencing problems with order fulfillment, such as items being out of stock or technical errors leading to refunds. Additionally, some products have been reported as arriving in less than perfect condition, like creased silk items. Despite these criticisms, the majority of feedback reflects a positive shopping experience, with many expressing a desire to return for future purchases. Overall, Truly is viewed favorably, with a strong emphasis on quality and service.
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