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Truly Reviews - Page 4 | CrowdTrust

HomeTruly Reviews

Truly Reviews

4.504545454545455 out of 5 stars

4.504545454545455 out of 5 stars

4.5

|Excellent|220 reviews

Last reviewed 10 months ago

TrustScore

4.5

4.504545454545455 out of 5 stars

Excellent

5 out of 5 stars

179

4 out of 5 stars

12

3 out of 5 stars

6

2 out of 5 stars

7

1 out of 5 stars

16

220 reviews in total

See what reviewers are saying

Elena DrozdowskaFeatured

10 months ago

5 out of 5 stars

Amazing product

Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order

Dave CharlesFeatured

Over a year ago

1 out of 5 stars

Let down twice for one order

Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was... See more

Nancy BoagFeatured

Over a year ago

5 out of 5 stars

I was most impressed with the quality…

I was most impressed with the quality of the garment I purchased.

JoFeatured

Over a year ago

5 out of 5 stars

Great cushions and really speedy…

Great cushions and really speedy delivery.

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1 reviews•New Reviewer

almost 3 years ago

5 out of 5 stars

Great experience

The same day dispatch, quality item

Helpful?

Margaret Broadley

1 reviews•New Reviewer

almost 3 years ago

5 out of 5 stars

Beautiful garment

Beautiful garment. Well packed and prompt delivery.

Helpful?

Alison Deverill

1 reviews•New Reviewer

almost 3 years ago

5 out of 5 stars

The product was excellent quality at a…

The product was excellent quality at a fantastic price Ruth quick delivery.

Helpful?

1 reviews•New Reviewer

almost 3 years ago

1 out of 5 stars

My item was faulty

My item was faulty. It wasn’t straight forward sending them back . How ever I did order them again. Hopefully I will get a refund ASAP

Helpful?

1 reviews•New Reviewer

almost 3 years ago

1 out of 5 stars

Dreadful!!!!

Dreadful!!!!

Helpful?

1 reviews•New Reviewer

almost 3 years ago

3 out of 5 stars

This is the perfect weekend bag for my husband

This is the perfect weekend bag for my husband but sadly the zip was faulty. Bag returned a week ago today, asking for a replacement, no acknowledgment to date. I hope a replacement will be sent in time for our weekend away.

Helpful?

1 reviews•New Reviewer

almost 3 years ago

5 out of 5 stars

Great shirt husband wasn’t sure when he…

Great shirt husband wasn’t sure when he would wear it but found it so comfortable when he tried it on.

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1 reviews•New Reviewer

almost 3 years ago

5 out of 5 stars

BRILLIANT COMPANY

Brilliant customer service and company!! Love my new cheesecloth jumpsuit. Perfect fit. Freya in customer service was really great giving me more info and answering my questions. Will buy again! Thank you Truly!

Helpful?

1 reviews•New Reviewer

almost 3 years ago

1 out of 5 stars

DO NOT BUY FROM THEM

BE AWARE! Product (jumpsuit) shrunk so much I couldn’t wear it after just one wash despite following washing instructions. Contacted customer service and because I am out of the 35 day returns policy, they won’t refund which is ridiculous as I didn’t wear it for a while after purchasing! I am deeply unimpressed by their customer service and lack of care, common sense should take over in a situation like this. I wouldn’t purchase from this shop.

Helpful?

1 reviews•New Reviewer

almost 3 years ago

5 out of 5 stars

Beautiful cami

Beautiful cami, quality silk, and incredibly prompt service.

Helpful?

1 reviews•New Reviewer

almost 3 years ago

5 out of 5 stars

Fantastic

Easy to order, gorgeous item, so lovely and soft, great quality too.

Helpful?

1 reviews•New Reviewer

almost 3 years ago

5 out of 5 stars

The skirt arrived quickly and well…

The skirt arrived quickly and well packaged. Unfortunately it didn't suit me, so had to return

Helpful?

1 reviews•New Reviewer

almost 3 years ago

3 out of 5 stars

Good customer service

Item not what I wanted. Returns process complicated, but customer service were helpful and their communication was good.

Helpful?

1 reviews•New Reviewer

almost 3 years ago

5 out of 5 stars

Trustworthy company

Good quality clothing. Excellent price in sale. Delivered when expected. Would recommend.

Helpful?

1 reviews•New Reviewer

almost 3 years ago

3 out of 5 stars

Lovely colour…

Lovely colour and fabric and I have decided to keep the dress but like other reviews the top half needs to be taken in which adds to the cost.

Helpful?

Beverley Thompson

1 reviews•New Reviewer

almost 3 years ago

5 out of 5 stars

Really professional service

Really professional service Quick Postage and good quality clothing.

Helpful?

Miss FIONA Mcainsh

1 reviews•New Reviewer

almost 3 years ago

5 out of 5 stars

Lovely jumpsuit

Happy with my purchase and speedy delivery

Helpful?

1 reviews•New Reviewer

almost 3 years ago

5 out of 5 stars

Prompt delivery.excellen5 quality

Prompt delivery.excellen5 quality

Helpful?

1 reviews•New Reviewer

almost 3 years ago

5 out of 5 stars

Lovely product and delivered promptly…

Lovely product and delivered promptly thank you ☺️

Helpful?

1 reviews•New Reviewer

almost 3 years ago

5 out of 5 stars

Quality product reasonable price

Quality product reasonable price, promptly delivered.

Helpful?

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Common Issues Reported by Customers

Based on analysis of 23 reviews rated 1-2 stars for Truly

Customer service8 mentions

“Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the followin...”

Refund7 mentions

“Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to...”

Quality6 mentions

“Despite being labeled organic, the overall quality is disappointing, explaining the lower price for organic items”

Returns5 mentions

“You sent the wrong item and no returns note”

Poor quality3 mentions

“Bought the navy joggers, but they're poorly made”

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About Truly

Truly is an online retail platform specializing in a diverse collection of affordable luxury items, including home decor, bedding, women's, men's, and baby clothing, as well as luxury gifting options. The company aims to provide customers with high-quality products that enhance their living spaces and personal style, catering to a wide audience seeking elegance and comfort in their purchases. Customers can explore a variety of offerings ranging from premium bedding and stylish nightwear to decorative accessories and elegant glassware. Truly focuses on delivering a seamless shopping experience, with features such as a wishlist option and live customer service support, ensuring that consumers can easily find and acquire the items they desire. With free UK standard delivery on orders over £80, Truly is positioned to attract customers looking for both value and quality in their home and personal apparel selections.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Review summary

Reviewers consistently praise Truly for its outstanding product quality and efficient service, highlighting the beautiful designs and quick delivery times. Many customers express satisfaction with their purchases, noting items like cashmere shawls and silk garments as particularly impressive. However, there are some complaints regarding customer service issues, with a few individuals experiencing problems with order fulfillment, such as items being out of stock or technical errors leading to refunds. Additionally, some products have been reported as arriving in less than perfect condition, like creased silk items. Despite these criticisms, the majority of feedback reflects a positive shopping experience, with many expressing a desire to return for future purchases. Overall, Truly is viewed favorably, with a strong emphasis on quality and service.

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Based on reviews, created with AI

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