Beach shirt
Great product and great service, fast delivery and kept well informed

10 months ago
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
Over a year ago
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was... See more
Over a year ago
I was most impressed with the quality of the garment I purchased.
Over a year ago
Great cushions and really speedy delivery.
Great product and great service, fast delivery and kept well informed
Ordered champagne glasses, 5 out of 8 arrived broken due to poor packaging. Trying to get a hold of customer service but TBC….
Really well made and finished denim trousers. A high attention to detail, great quality fabric, cut, and the zip should be at the centre back (so much more flattering). I usually buy from an alternative "high end' business but shall now be looking at Truly.
I am very pleased with the blazer,especially with the length,good quality material.Thank you!
Top is just gorgeous- lovely and warm!
Great item, great service, fast delivery.
Lovely silk cami nightdress. Quick service and delivered on time.
Beautiful photo frame delivered very quickly by Royal Mail. Had a slight issue with a 10% off which was sorted straight away. Great service.
Fabulous quality Jumper.Great service!!! Highly recommend !
I tried to use terry but couldn't so this is the same firm as I've used it before Terry's is great both good service
Item ordered was sent out very quickly.Great service from Truly
Sent a feedback request before the item arrived. Endless spam emails
Beautiful glasses and truly exceptional customer service
Excellent customer service
Always happy to support smaller companies, Truly have 10/10 for communication, prompt delivery and beautiful quality leather trousers. Will definitely use again
Ordered size 14 women's black watch jacket, apart from it been too small I was disappointed in the quality of the material and it arrived in small parcel and very crushed.
Beautiful product, better quality than I had imagined, delivered very quickly.
Great hoodie and 100% cotton
Lovely jumper which came very quickly and was beautifully wrapped. I have nt worn it yet but it is true to colour and size.
Delivered quick Packaged lovely Happy with quality
Based on analysis of 23 reviews rated 1-2 stars for Truly
“Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the followin...”
“Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to...”
“Despite being labeled organic, the overall quality is disappointing, explaining the lower price for organic items”
“You sent the wrong item and no returns note”
“Bought the navy joggers, but they're poorly made”
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Truly is an online retail platform specializing in a diverse collection of affordable luxury items, including home decor, bedding, women's, men's, and baby clothing, as well as luxury gifting options. The company aims to provide customers with high-quality products that enhance their living spaces and personal style, catering to a wide audience seeking elegance and comfort in their purchases. Customers can explore a variety of offerings ranging from premium bedding and stylish nightwear to decorative accessories and elegant glassware. Truly focuses on delivering a seamless shopping experience, with features such as a wishlist option and live customer service support, ensuring that consumers can easily find and acquire the items they desire. With free UK standard delivery on orders over £80, Truly is positioned to attract customers looking for both value and quality in their home and personal apparel selections.
Reviewers consistently praise Truly for its outstanding product quality and efficient service, highlighting the beautiful designs and quick delivery times. Many customers express satisfaction with their purchases, noting items like cashmere shawls and silk garments as particularly impressive. However, there are some complaints regarding customer service issues, with a few individuals experiencing problems with order fulfillment, such as items being out of stock or technical errors leading to refunds. Additionally, some products have been reported as arriving in less than perfect condition, like creased silk items. Despite these criticisms, the majority of feedback reflects a positive shopping experience, with many expressing a desire to return for future purchases. Overall, Truly is viewed favorably, with a strong emphasis on quality and service.
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