TR
Truly
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Sub-standard Cashmere Quality
I bought a (number of pairs actually) pair of socks and after one wash by hand in cold water they disintegrated! The customer service woman said I’d washed them incorrectly and refuses to replace them! I have loads of cashmere and are fully knowledgeable about how to wash it! I didn’t even an ‘I’m terribly sorry to hear this and as a good will gesture we’d like to replace them with another similar pair as we no longer stock that style’ which would have been the right customer service approach. I strongly recommend people not to buy from them as the quality of cashmere is sub-standard.