Travis Perkins Reviews

Received a bulk bag of pea shingle. Cost £82.50 + delivery. Bulk bag arrived and queried with driver as not the same as website picture. Driver informed that this is the only pea shingle sold by Travis perkins. Disappointed as material does not look like pea shingle more like small off cuts of gravel. Be very careful when ordering and website pictures are incorrect.

I am using Travis Perkins to buy the majority of the materials for my double story extension. Super helpful and friendly guy. Smooth delivery👍🏽👍🏽.

Placed an order at the Amersham branch , delivery arrived this morning , left without delivering because of cable above ( very high). We have had all kinds of deliveries done from other building suppliers without any issues. When I called the branch ( where East use to be) , I was told it is not possible to deliver because their driver told them so & they looked it up on Google maps??? For the record the same company delivered before to the same address without problem. Useless people the ones I dealt with . Will never use this merchant supplier any more

From ordering to delivery was brilliant, staff were so friendly, delivery was smooth and effortless bearing in mind we needed the items over a high wall.( No huffing and puffing ) can’t recommend Travis Perkins Weston super mare enough . Great job guys

First time using Travis Perkins and I won’t make the mistake of using them again. Sometimes things go wrong that are out of anyone’s control but with TP it seems they are just inept! So many broken promises and excuses for failed delivery that just don’t stack up. A lesson learned that competitive prices aren’t as important as good customer service and reliability- one for the avoid list.

Greg and Kelly create such a warm straight forward atmosphere . Makes the Travis experience excellent

Ordered a Cement Mixer from my local store and arranged delivery. Saw one in B&Q and wondered if it might fit in my car so I popped in and Cam was fantastic. There it was high up on a gantry so I couldn't tell if it would fit, but Cam got a forklift, moved stuff about and brought it out to see if we could fit in - result! I took it away that day. Cam did a great job in offering to help and getting me on my way. Fantastic Job.

Had a 65sq meter resin driveway to lay And was let down by Travis Perkins. Never received the power float and the forced action mixer broke down twice, once laying the poly base then when I was laying the resin bound driveway which has to be laid in one day. Called the office and explained that I needed a new mixer as I have started laying the resin and it needs to be laid today. Reply not my problem can’t get one till tomorrow. Had no help from the first guy so I asked to speak to a manager. Got no help from him kept repeating I can get one tomorrow which was no good as i had to finish it in one day, he did say he would call me back which he didn’t. So I had no power float and a mixer that broke twice. I was there for 12 hours laying the driveway with a mixer that only went backwards kept stopping halfway through each mix then had to pull the mix out by hand. Absolute nightmare!! Plus you still send me an invoice for the machines and delivery charges. I have kept this short as I don’t have enough time to explain the unhelpful staff blaming city hire, very disappointed and let down. Hopefully I don’t have any problem with the driveway if I do then I will be having a very different conversation with Travis Perkins

My delivery was quick and on time

Went to travis perkins wigston in leicestershire. Walk in to ask for some advice on some items. Group of men in one corner of the room look at me like I've just kicked their dog and I was disturbing their conversation. Only one man ( 5 stars) on the other side of the room stood up and helped me out. I can't fault his customer service. Shame on the others.

3 weeks waiting for web order, just basic stuff. Then the usual promises of delivery all broken. When it finally arrived parts were missing. This business is obviously working in a complete muddle. My warning to other Tradies is to stay away.

Just want to mention the excellent customer service I received from Vince @ Braintree branch. Made a pleasant change to be served by someone so friendly & helpful when we spoke yesterday & then when I popped in store today. Thank you Vince 😊

I have placed numerous orders with my local branch of Travis Perkins (Stratford, East London). I am a DIY enthusiast building projects at home. I want to give a special mention to Billie-Jo Longstaff for fixing errors I made in orders, her follow up messages and calls, going over and beyond customer service to ensure I have everything I need to keep building. Absolutely amazing, thank you. Also to all of the TP delivery drivers, for their kindness and help with unloading at my home. Thank you all, great service, never grumbling even after a long day, very professional in all aspects Alan McKenzie (London, E6)

Your app is crap..you’re billing is none descriptive, nothing a can relate a job to unless I I go through countless receipts. One minute I get an email saying I have purchased something then from another day/person/ branch.. nothing!! It’s utter bo11ocks

Great experience as usual Joanna at Derby North new her stuff, she sorted everything out for my job whilst working away from home Ian and Dan on the materials were really helpful with finding delivery times for me, and delivery driver Ryan was a whizz on the crane and was very helpful and careful with the placement of my materials, I was happy and the customers were happy Great job TP

Ordered gravel and concrete for a garden project. The team from Crewe were efficient and friendly The delivery driver Oliver was on time and completed the drop without fuss.

My local branch is Urmston Manchester. I would like to express my gratitude in organising my deliveries with such professional attitude. All the branch staff are excellent. Also the service from the delivery drivers are excellent especially Steve. My latest job is in Chester and all the staff ensured I had all my materials delivered within my time frame. Thanks again to the best branch in the area.

Dover branch let us down on colletion and said that MAY be able to collect tomorrow!! No good to us as need to be on site when collected. Rang Margate branch and they sent Steve and Connor within one and half hours to collect. Fab job Margate .

Absolutely shocking. Appalling customer service - totally not focused on the customer. Their profits have dropped by +30% - their CEO (Nick Roberts) has stepped down for “under-performing”. Their new CEO, Pete Redfern takes up the role September 2024. This is a company who are in trouble and their customer service shows this. I will never use Travis Perkins again - totally unreliable.

So I ordered a gate and posts from TP in Billinghurst. Due to a number of unassociated (my fault not theirs) issues the quote had been closed due to time lapsed. I called and I was helped by Paul Sigston who I have to say was fantastic. Couldn’t have been more helpful and knowledgeable right up to the point of delivery. Made the whole experience pleasant and will 100% be going back to them for future business. It’s genuinely heart warming to find a large company that still holds customer service as a priority. Thank you Paul for your help.