Company Uniform Should Include A Mask... you know, one that you would see worn to hold up a bank....
Now i'm not quite sure which "big wig' higher up considered is a good idea to introduce a whole range of stock which is now "non-discountable" but let me just enlighten you to a little feedback.... you are an *****.
We have been loyal TP customers for many years but right now you have done nothing more than to encourage us to build on relationships with the likes of HOWARTH, MKM & JEWSON, Who I must say for anyone reading this, look after us in ways TP have never!.... for now anyway. But on the back of this negative review, can I just pass on to you a big thanks from the reps we now dealing with from these other merchants as without our problems here, they wouldn't have gained the opportunity of our business... oh and we wouldn't have received the additional benefits, like day trips out to sporting events, the endless gifts and more importantly, feeling like a valued customer!... got to be some good here.... although we are trying to think back to the last gift or feeling like our business is actually appreciated from TP... lets just say, even my green TP wooly hat has holes in it now!
Now I really do think its time to consider a drastic policy change as currently all I see you are doing is forcing the long standing loyal trade account owners to shop elsewhere with your competitors, who will actually honour fair prices without trying to shaft us the moment our head is turned.
Its like some sort of cattle market stood at a counter at one of your branches to try and get any sort of decent and more so CONSISTENT pricing from you! and god help us if we go to another branch where we are not known... let me express this, I have to carry lubricant in the van for those encounters as they tend to require some easing up ready for the invoice to land in our inbox
Literally all in the space of a week we can be charged three different prices for the same product. From the same branch! What sort or archaic system you run? I don't know, but this sort of business is swiftly becoming a route for us to shop elsewhere permanently as loyalty & TP seem to be the complete opposites.
I even squirm at the prices I hear other cash customers being charged in branch, TP living up to their name there... "(T)RIPLE the (P)RICE" and even more so since your daft "non-discountable" pricing structure came into effect, and I dont just talk by theory, I have even been told that familiar faces in branch are becoming to be seen not so often... and thats just one branch, our local.... wonder if we asked the question at other branches what the answer would be
Lets hope you actually retain some good loyal trade customers before you finally decide to revert back to the old ways... you know, the way allllllll your other competitors are still running and lapping up your unsatisfied customers, yes... ok... they may not make so much profit on one sale, but we all know what a whole lot of little bits add up to....
Come on TP... isn't it about time you look after the trade customers with some sort of consistency in your pricing structure? and have terms that can be set-up on a system that won't reject them even if we have been buying that product for months at that rate and continue to do so even after its rejected... until now of course.... you just make life difficult for your own staff from what is seen and they have to bare the brunt of the decisions not even in their control.
