Travis Perkins Reviews

The staff at Lee Green have been brilliant to me whilst working on a project in the local area. Thank you!

Another delivery of plasterboard and plywood from TravisPerkins at Wroxhall, Isle of Wight. Good quality items and very reasonably priced. Rob, the delivery driver, has been excellent on both occasions. Polite, professional and helpful assisting to carry the items into the house. Highly recommended.

New Bournemouth branch , Always polite always happy to help, always sort best competitive prices and always well stocked which is very important to me save having to shop around for materials

Good service, very helpful, especially as English is my second language! The Manager of Newhaven, Steve Ellis is great. 10/10 - would highly recommend

I’ve never had reason to use Travis Perkins before now, but I have been blown away by the excellent service of the supremely polite and helpful staff at the Market Harborough branch. James was a study in patience and good humour, and offered sound advice as I stumbled through my order - just before closing time - on Wednesday And Joe the driver? Well, the man’s a magicician in a lorry, and reversed it round a 90 degree bend in a tight country lane that most of us wouldn’t attempt in an estate car. He could easily have not bothered, and dropped the goods elsewhere, but he was incredibly obliging and went way beyond my expectations. I’d give them both 10 stars (and a big pay rise) if I could. Bloody brilliant 👏

Made an order for sand and cement, and set my delivery date. After midday on the scheduled day of delivery, I called the branch to see where my delivery was and I was informed that the delivery driver was 'sick', without any warning, email, SMS or call. If I had not called them, the branch would have be okay just no informing me that it wasn't coming. Worse still, when I called it was very clear that the branch made zero effort to find another solution to remedy the issue. The staff I interacted with at the Putney branch was extremely rude, including a condescending tone as if I was wrong to even ask the question where my order was. I had arrange contractors to come to my house on the weekend (which was a fixed cost to me). Instead of proposing a minimum effort solution, the staff at the branch said "if the driver is still sick, my order wont be delivered again" and "it's not my [TP's staff] fault that the [apparently single driver they employee/use] is sick". Terrible and never again to use TP.

Excellent staff

We have an unmanned site and our local depot, headed by Stuart at Dunbeath Road, Swindon is always really helpful. Tricky job yesterday and the drivers went above and beyond - superb customer service. Thank you.

always willing to help and go above and beyond.

Fast and efficient service, delivery and pick-up. Friendly

Antonio and all the staff at the woodley branch in Reading are very helpful

Bedford Branch is exemplary. Every time we place an order on the telephone (on this occasion with Pete) the customer service is spot on in every way. As for the delivery team (today Lee attended site) he was very professional, personable and very skilled carrying out an awkward delivery of 8 bulk bags of 20mm shingle in an area with big shrubs dotted around. Even when a provocative neighbour decided at that very time to rod the communal drive drains whilst Lee was trying to manoeuvre the vehicle out of the cul de sac it didn't phase Lee in the least. He was calm and professional and caused no tension. It would have irritated a lot of drivers - a credit to Travis Perkins.

The staff are always very helpful and always willing to take time to help outside the box.

Want to say thank you to Hugh for his great customer service. Really went the extra mile and took all 20 cement bags to the bottom of my garden, to which I am most grateful. So nice to see people still willing to help. Mere, Wiltshire

THE CUSTOMER SERVICE PROVIDED BY KELV AT THE BOSCOMBE BRANCH WAS BEYOND EXCELLENT. Not only I am extremely grateful for his superb help with my order, but I am also very touched by the compassion and kindness shown by Kelv, when I found out that the details on my Travis Perkins' account, were still under the name of my recently deceased long-term partner and soulmate, this obviously triggered my emotions and consequently made me upset, he then went that extra mile and made sure I was ok to leave the premises, which really meant the world to me. I cannot find enough words to express my gratitude to him. Thank you very much Kelv. Maria Boccherini

The knowledgeable friendly staff at my branch in Snetterton Norfolk. Always able to help with any hire needs I have, promptly and effectively.

Guys always very helpful and informative Go out of their way to help you

Allways get my materials and hire from tp Staines nothing to much trouble might have to use jewsons for my hire they seem to have Moore transport in the local branch.

Wanted a bag of sand Asked at counter He said have you got it No ..get it and come back with a ticket I wanted the price first pay cash then get it Ok we'll do it that way Want your post code van reg and name Walked out went to wicks no hassle straight in paid and straight out Why are Travis being such a holes

Was on stop for some 75mm * 75mm PSE Redwood timber and did not want to travel 15m to another supplier, so went on the TP website and found what I wanted at the local store which was 1 mile away. I only wanted 2.4m but although the website said it was in stock there was no way to find the prices for any of the various lengths. Rang the store and they confirmed it was in stock but I had to go to the store to get the final price. Went to the store and after much input on the terminal and keys rattling, I was asked if I had an account, which I didn't and the price came back at nearly £28!!, when I said the price was 'a bit heavy', he did say if I had an account he could have done it for £10!! TP is definatley not for the DIY'er. Although I knew they were expensive and had only visited them twice in 20 years, that's it, never to visit them again!! Poor show TP!!