Travis Perkins Reviews

Great team at Mackenzie way, Worcester. Went in there a couple of weeks ago, got served by Tom a lovely helpful chap. It was boiling that day, he was even kind enough to cool me down with a bottle of water to the face. 5 Stars

Got a trade account today 12/8/24, absolute no brainer due to getting free delivery and discounts on many items. Staff at the local yard in aberllechau rd wattstown we’re really helpful and friendly. They even managed to get my delivery out same day as ordering. First class service from a top local company 👍

I find the staff at TP very friendly and knowledgeable always there to help.

the most rudest staff ever at rainham branch ,unhelpful unprofessional i would never use again

SAME OLD CRAP WITH Travis Perkins denied responsibility even though Cleary see lorry tiffing wood over my car tense why grit sand and cement from the bottom of the pallet was on my car its brand new as well it definitely wasn't there before and have been told I can go through insurance avoid like the plague its also going to be on every social media site and email and calls to come the car cost me thousands and I'm going to make dam sure it will cost tp a lot more

The most useless app for finding a product on their app is absolutely disgraceful. How this company still in business only God knows

I believed I had booked a large drum sander to utilise to finish a project. I had confirmation in my email to say I had indeed booked a sander along with the price. The email said someone would contact me about pick up/delivery, nobody did. I then phoned to ask someone what times etc I could collect and was told the person to speak to was busy. I left my phone number and the person never phoned back. I then phoned the next day to enquire when someone would get in touch and was told that the website is rubbish and even though I had booked equipment through the website staff are not notified and therefore are unaware. Was then told that the equipment was not even available. The person I spoke to then contacted other TP branches to try and find what I was looking for, but warned me that even the price on the website would not be correct! How ridiculous! The only reason for the second star is because the member of staff I eventually got in contact with, tried her best to be helpful and managed to secure me the same equipment from a different tool hire business. I felt she went above and beyond. Travis Perkins you are a large business, if your website is outdated and doesn't work then disable it! Totally stupid to let people book hire tools and then arrive to collect only to be told the website doesn't work! Sort yourselves out.

Having been let down for a delivery of a bulk bag of Type 1 MOT by Wickes, Nicole and the team at Travis Perkins Basingstoke, stepped in. They ordered and delivered within three hours at a great price. Throughout my distressed call, Nicole was polite and helpful. Jeff the delivery driver was also helpful. Superb customer service... I will definitely use them again!

Dealt with TP Cranbrook for years, and they’re always really helpful. Shane, Martin, and Phil have always accommodated deliveries to suit us, and have been very competitive on prices. Never had an issue using them!

Can’t compete with any local DIY store when it comes to price so stopped using them! Normally pays to have a trade account but that’s not the case with TP

After being let down by National Tool Hire, we needed a cement mixer urgently for some home renovation work. Called up the Redhill branch and they were extremely helpful, even helping load into our 4x4, with good customer service throughout. Where one company fails another prospers and this company appear to do things really well.

Great service received. Thanks to Chris the manager and his team. Would highly recommend.

Rang Guildford branch up to ask about stock. They confirmed stock, drove from London to find out no stock. 💩 show of a branch

Dealt with Chris, helped out with the order we placed, really helpful and easy to work with!!

Had the most fantastic experience from start to finish with the Tamworth branch. Big thanks must go to the delivery driver John for managing our tricky front drive and garden with ease, and also to branch manager Chris for his help and professionalism.

Competitive prices and great service from to start to finish, always willing to go the extra mile when delivering the best products when you need them. Wolverhampton Branch

I recently visited the Travis Perkins Tewkesbury branch and was impressed with the exceptional service I received. Richard, the assistant branch manager, and Chris, the branch manager, were incredibly helpful and knowledgeable. Richard went above and beyond to assist me with finding the right products, at the right price and getting delivered which was critical. His friendly and professional manner made the entire experience a pleasure. Chris was also very approachable and ensured that all my needs were met. The branch itself was well-stocked and clean. I would highly recommend this branch to anyone in the area. Thank you, Richard and Chris, for your outstanding customer service!

Visited Bishop Auckland store. Aaron assisted me in my purchase of solid wood window sill. The only merchant yard in the areas selling it based on online information. Very helpful, friendly quality service. Highly recommend. I have used this merchant yard numerous times, always find them professional and products of good quality.

Love this company Faye is fabulous and always goes the extra mile

On line ordered, chose Tuesday delivery, called next day to say won't be Tuesday but will be Thursday. Thursday morning text received delivery 9.30am to 11.30am, now nearly 1.30pm still no DELIVERY & I no contact from TP to let us know when we can expect delivery, so having rearranged everything so that we'd be at home 9.30 - 11.30, now days planning ruined... If you have deadlines or lots to do DO NOT USE TRAVIS PERKINS!