Travelocity Reviews

Avoid at all costs. Ruined my trip

Don’t book cruises here! My cruise on Royal Caribbean Voyager of the Seas dropped almost 200$ a person within 5 days of booking then 400$ a person within 2 weeks of booking. I paid 1400$ a person over Memorial Day weekend for an interior room, then it had dropped to $900 a person. Over 6 emails and 1:20 min phone call later, I got a $50 on board credit. I would NEVER use them for a cruise, book with other cruise book sites that give price adjustments because cruises change dramatically in price.

Booked a Dominican Republic vacation leaving from EWR. Showed up early morning (paid for parking) well in advance of my flight (JetBlue). At the check-in I was rejected because though my passport expires 7/21/2024 I was told that my passport had to be valid within 6 months of travel. I immediately went to the Travelocity website which says nothing about this for my travel. I then went to JetBlue website, took a screen shots of their directions to review travel requirements for Dominican Republic and showed them screenshots where it clearly only states under Passport validity, "Passports must be valid for the period of stay in the Dominican Republic." JetBlue refused to let me on the flight so like any consumer I called Travelocity. The customer service person did everything he could to help but ultimately he said this was an airline issue and called JetBlue who still would not allow for my travel due to this "6 month" requirement. Understanding this I called my travel insurance I signed up for through Travelocity and it turned out to be AIG Travel Insurance. Of course on a Sunday there is no live person to help. I called promptly on Monday and they walked me through filing a claim. In the end they not only did nothing to help me get credited for my NO travel but they had the nerve to send me all their terms and conditions of which none addressed being rejected by an airline as a reason to award a claim. So now I paid $220 for travel insurance that did nothing to help me. Travelocity could not do anything and I had to work with JetBlue who refunded everything but the parking to a "Travel Credit" which I have to use with them. I got my return flight credited which I have to use through Travelocity but the resort refused to credit me even though I also called them on the 9th and 10th to let them know all that happened. I warn everyone out there to not only avoid working with Travelocity but to also research and speak to a live person when dealing with travel insurance. When I looked at all the booking details I found that there is no savings when it's all said and done. You can find your own flights, book directly with the resorts and get your own travel insurance and the same or less total cost. All Travelocity does is provide convenience but there are no perks especially when you have to deal with a refund issue. This was simply a disgusting even which cost me $1,300 loss and even worse I could not take my children on vacation at the end of their school year.

Terrible service. Do not buy the travel insurance if you do. Allianz rejected an insurance claim when I changed flights after the death of my cousin. Travelocity was unable/unwilling to move the flight as well. Read the small print. Bait and switch and should be illegal.

Travelocity used to be a good option, now

The online system has several bugs. I kept trying to book for a specific data and it would generate ticket options for different dates. It eventually booked a different date and created a disaster. Same thing happened when I combined with a hotel. A terrible experience.

I booked this through Travelocity. It was booked & I had reservation confirmation in my email. The next morning as I was leaving I saw an email from Travelocity informing me Phoenix couldn't accommodate me due to an "inventory" problem. Travelocity told me the best they could do was a double queen 1room hotel without an ocean view. But I had reservations for a one bedroom condo with bunk beds for the kids, kitchen, & living area. So I checked in & paid for the hotel they had found. For the same price. After I unpacked in the Hotel room... I saw I had a message from Phoenix saying they had another condo for me. And a better one! After I already paid the hotel... Needless to say Travelocity seems to have gone down hill. Travelocity promised me something they couldn't fulfill. Apparently Travelocity & Phoenix don't communicate properly. Travelocity promised me something they couldn't fulfill. I had emails saying I had a condo/apartment BOOKED AND RESERVED. They said it was Phoenix 's fault. Phoenix said it was Travelocity's fault. Someone is lying. & I was scrambling at the last minute trying to figure out on the phone with Travelocity at the last minute to make sure I had a place to stay. I demanded a discount I am supposed to get $250 off the next time I book with Travelocity. But will it be fulfilled? Can I trust them? Better than nothing... I guess 😓? But it's really not good enough. I am still angry & sad. You guys screwed up my vacation. This is so bad.

I will never use Travelocity again for airline reservations. I had multiple problems with the airlines changing flights; which was not Travelocity's problem, but Travelocity was unable to help me find alternate travel arrangements. All they could do was cancel my reservation and left me on my own to find flights. Their customer service must be one of the worst. I heard the same story numerous times that someone would call me back and help with the problem. No one ever called back.

Been using for years, no problems until recently booking. Booked round trip and they booked airline as one way. Called and they couldn’t find my booking. Airline said it was booked by third part. DON’T USE

Scam website…Do not book tickets from here ….waste of money and waste of time

Sail Croatia May 25th-June 1st 2024 We joined Sail Croatia for a fun filled week of biking through the beautiful Croatian countryside. Our e- bikes allowed us to go places and see things that made our journey extra special. The guides had fantastic informative information. The boat Emanuel took us on the Split south return destinations and left us wishing we could stay longer . Meals on board were very tasty and our bartender always had a big smile . We met a great group of fellow riders and I look forward to Sailing with Sail Croatia again. Thanks for a wonderful week .

I am a long-time customer of Travelocity, but recently, my bad experience eclipsed this. When booking a rental car, I was unaware I was booking a BBB-rated (1) star car company. The booking web page didn't indicate this company, as if it was masked by Travelocity. I didn't know until after I got the confirmation. My experience led to the rental car company backloading expenses almost double what Travelocity charged me. NU Car Rental refuses to reimburse me for unapproved charges. Travelocity is complicit in this transaction, and if Travelocity didn't front this company, it would never be in business. Just check out the BBB website for NU Car Rentals for proof.

Crowne Plaza Melbourne Benjamin provided excellent customer service -,went for drinks and an appetizer in the tiki bar! We also enjoyed listening to the band - we will be back!

DON'T EVER BOOK A FLIGHT THROUGH TRAVELOCITY. Their customer service is horrific and their website has serious issues. I initially booked a flight to Costa Rica only to get a confirmation email for the wrong time. When I logged in to change the flight I was somehow booked on a second flight and even though I had a first class confirmation I later found out I wasn't assigned seats (even though I definitely selected them at the time of reservation). This issue wasn't discovered until months later when I logged in to check my flight status. At that time there were only two seats left in separate rows so my fiance and I aren't even sitting together on our honeymoon flight. After discovering the seat assignment issue I called Travelocity and the solution they came up with was to cancel the second reservation (for the correct time) and reschedule the first reservation (for the wrong flight time). This resulted in us being booked in economy on the outbound flight even though we paid for first class. Then we were told that if we wanted to upgrade the first leg we had to upgrade the entire round trip at a cost of $2,400. Keep in mind that we were already in first on the return flight so we were going to be charged twice for this leg. It took three different calls to get this resolved, during which we were hung up on twice. Multiple times the customer service agents said they couldn't resolve the issue and told us to contact Alaska Air but the airline couldn't modify the reservation because it was booked through a third party. After more than 5 hours, during which we spoke to multiple supervisors, we were finally able to get the initial ticket issues resolved but our seats are still not together. I want to give them the benefit of the doubt and say they are just inept but it borders on fraudulent incompetence. Do yourself a favor and only book direct with the airlines. Lesson learned.

No sé los recomiendo, no compren pasajes por está página ya que los precios le suben a mi de un boleto de 185 llegue a pagar 450 por necesidad de viajar

There should be a NO STARS option. I would advise the universe to NOT DO BUSINESS WITH TRAVELOCITY (also doing business as ORBITZ and EXPEDIA) to book a flight unless you are absolutely certain not to have a problem of any kind, no matter how small or routine (cancelled flight, ticket credit). They make it next to impossible to get a human being. I have bought tickets through Travelocity in years past but things have changed. Earthquakes, an evacuation and finally a volcanic eruption caused me to change my vacation plans -- which resulted in a credit (despite insurance purchased through Travelocity). Trying to use that credit -- just booking a new roundtrip ticket (on the same airline, for a lesser priced ticket within the valid period) has cost me HOURS on the phone and, in the end, $$$ more than if I could have taken care of this through their crappy website. I'm not saying this casually: I loathe Travelocity (which is also Expedia and Orbitz) and am going to lodge a formal complaint with the Better Business Bureau. I will absolutely NEVER do business with them again.

I accidentally choose the wrong activity and needed to cancel. First, I had to search internet for phone. Their virtual agent was a waste of time. First agent said I would get a refund. Second agent said there was no notes on that phone call. And it would take until May 21st to hear back from them.

Terrible travel company. They messed up our vacation in so many ways. I will forever feel that an injustice was done. Everything from abandoning us at an airport to refusing to comply with cancellation policies. There isn't enough space here to tell it all. Just please don't ever book with these people.

The very first service they provided was double charging our credit card, and of course everything is "online". They avoid human contact like a plague, and now I know why. I recommend that you NEVER USE them or any of their associated companies, hotels.com, Expedia, etc.

Botched my reservation in multiple ways and acted with complete incompetence when making the corrections.