Travelocity
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DON'T EVER BOOK A FLIGHT THROUGH…
DON'T EVER BOOK A FLIGHT THROUGH TRAVELOCITY. Their customer service is horrific and their website has serious issues. I initially booked a flight to Costa Rica only to get a confirmation email for the wrong time. When I logged in to change the flight I was somehow booked on a second flight and even though I had a first class confirmation I later found out I wasn't assigned seats (even though I definitely selected them at the time of reservation). This issue wasn't discovered until months later when I logged in to check my flight status. At that time there were only two seats left in separate rows so my fiance and I aren't even sitting together on our honeymoon flight. After discovering the seat assignment issue I called Travelocity and the solution they came up with was to cancel the second reservation (for the correct time) and reschedule the first reservation (for the wrong flight time). This resulted in us being booked in economy on the outbound flight even though we paid for first class. Then we were told that if we wanted to upgrade the first leg we had to upgrade the entire round trip at a cost of $2,400. Keep in mind that we were already in first on the return flight so we were going to be charged twice for this leg. It took three different calls to get this resolved, during which we were hung up on twice. Multiple times the customer service agents said they couldn't resolve the issue and told us to contact Alaska Air but the airline couldn't modify the reservation because it was booked through a third party. After more than 5 hours, during which we spoke to multiple supervisors, we were finally able to get the initial ticket issues resolved but our seats are still not together. I want to give them the benefit of the doubt and say they are just inept but it borders on fraudulent incompetence. Do yourself a favor and only book direct with the airlines. Lesson learned.