Travelocity
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Travelocity did not fulfill their promise or service
I booked this through Travelocity. It was booked & I had reservation confirmation in my email. The next morning as I was leaving I saw an email from Travelocity informing me Phoenix couldn't accommodate me due to an "inventory" problem. Travelocity told me the best they could do was a double queen 1room hotel without an ocean view. But I had reservations for a one bedroom condo with bunk beds for the kids, kitchen, & living area. So I checked in & paid for the hotel they had found. For the same price. After I unpacked in the Hotel room... I saw I had a message from Phoenix saying they had another condo for me. And a better one! After I already paid the hotel... Needless to say Travelocity seems to have gone down hill. Travelocity promised me something they couldn't fulfill. Apparently Travelocity & Phoenix don't communicate properly. Travelocity promised me something they couldn't fulfill. I had emails saying I had a condo/apartment BOOKED AND RESERVED. They said it was Phoenix 's fault. Phoenix said it was Travelocity's fault. Someone is lying. & I was scrambling at the last minute trying to figure out on the phone with Travelocity at the last minute to make sure I had a place to stay. I demanded a discount I am supposed to get $250 off the next time I book with Travelocity. But will it be fulfilled? Can I trust them? Better than nothing... I guess 😓? But it's really not good enough. I am still angry & sad. You guys screwed up my vacation. This is so bad.