Chet DeFour

Reviews by Chet DeFour

TR

Travel Guard

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Jun 20, 2024

Horrible Experience! They truly don't care

Booked a one week, Dominican Republic vacation, through Travelocity, leaving from EWR.Showed up early in the morning (paid for parking), well in advance of my flight (JetBlue). At the check-in I was rejected because though my passport expires 7/21/2024 I was told that my passport had to be valid within 6 months of travel. I immediately went to the Travelocity website which says nothing about this for my travel. I then went to the JetBlue website, took screenshots of their directions to review travel requirements for the Dominican Republic, and showed them screenshots where it clearly only states under Passport validity, "Passports must be valid for the period of stay in the Dominican Republic." JetBlue refused to let me on the flight so like any consumer I called Travelocity. The customer service person did everything he could to help but ultimately he said this was an airline issue and he called JetBlue who still would not allow for my travel due to this "6 month" requirement. Understanding this I called my travel insurance I signed up for through Travelocity and it turned out to be AIG Travel Insurance. Of course on a Sunday there is no live person to help at AIG Travel Insurance. I called promptly on Monday and they walked me through filing a claim. In the end they not only did nothing to help me get credited for my NO travel but they had the nerve to send me all their terms and conditions of which none addressed being rejected by an airline as a reason to award a claim. So now I paid $220 for travel insurance that did nothing to help me. Travelocity could not do anything and I had to work with JetBlue who refunded everything but the parking to a "Travel Credit" which I have to use with them. I got my return flight (United) credited which I have to use through Travelocity but the resort refused to credit me even though I also called them on the 9th and 10th to let them know all that happened. I would never use AIG Travel Guard again. They did nothing to help me with my situation or even assist in maybe changing travel.

TR

Travelocity

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Jun 20, 2024

AIG Travel Insurance & Travelocity's lack of service

Booked a Dominican Republic vacation leaving from EWR. Showed up early morning (paid for parking) well in advance of my flight (JetBlue). At the check-in I was rejected because though my passport expires 7/21/2024 I was told that my passport had to be valid within 6 months of travel. I immediately went to the Travelocity website which says nothing about this for my travel. I then went to JetBlue website, took a screen shots of their directions to review travel requirements for Dominican Republic and showed them screenshots where it clearly only states under Passport validity, "Passports must be valid for the period of stay in the Dominican Republic." JetBlue refused to let me on the flight so like any consumer I called Travelocity. The customer service person did everything he could to help but ultimately he said this was an airline issue and called JetBlue who still would not allow for my travel due to this "6 month" requirement. Understanding this I called my travel insurance I signed up for through Travelocity and it turned out to be AIG Travel Insurance. Of course on a Sunday there is no live person to help. I called promptly on Monday and they walked me through filing a claim. In the end they not only did nothing to help me get credited for my NO travel but they had the nerve to send me all their terms and conditions of which none addressed being rejected by an airline as a reason to award a claim. So now I paid $220 for travel insurance that did nothing to help me. Travelocity could not do anything and I had to work with JetBlue who refunded everything but the parking to a "Travel Credit" which I have to use with them. I got my return flight credited which I have to use through Travelocity but the resort refused to credit me even though I also called them on the 9th and 10th to let them know all that happened. I warn everyone out there to not only avoid working with Travelocity but to also research and speak to a live person when dealing with travel insurance. When I looked at all the booking details I found that there is no savings when it's all said and done. You can find your own flights, book directly with the resorts and get your own travel insurance and the same or less total cost. All Travelocity does is provide convenience but there are no perks especially when you have to deal with a refund issue. This was simply a disgusting even which cost me $1,300 loss and even worse I could not take my children on vacation at the end of their school year.