GaelleT

GaelleT

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Reviews by GaelleT

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Travelocity

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1 out of 5 stars

There should be a NO STARS option

There should be a NO STARS option. I would advise the universe to NOT DO BUSINESS WITH TRAVELOCITY (also doing business as ORBITZ and EXPEDIA) to book a flight unless you are absolutely certain not to have a problem of any kind, no matter how small or routine (cancelled flight, ticket credit). They make it next to impossible to get a human being. I have bought tickets through Travelocity in years past but things have changed. Earthquakes, an evacuation and finally a volcanic eruption caused me to change my vacation plans -- which resulted in a credit (despite insurance purchased through Travelocity). Trying to use that credit -- just booking a new roundtrip ticket (on the same airline, for a lesser priced ticket within the valid period) has cost me HOURS on the phone and, in the end, $$$ more than if I could have taken care of this through their crappy website. I'm not saying this casually: I loathe Travelocity (which is also Expedia and Orbitz) and am going to lodge a formal complaint with the Better Business Bureau. I will absolutely NEVER do business with them again.