Travelocity Reviews

Warning !!!! Do NOT give this company your credit card. Not only are they criminals, they are smart alecs !

We booked an American Airlines flight, but had to cancel due to pandemic reasons. We receive flight credit to use for up to a year. Nine months later, we go to use the credit. Travelocity says we need to sign up for the American Airlines Advantage program to use the credits. We sign up and call Travelocity to use the credits. They say they can't retreive our information and to call back in 24 hours. This has happended on a few occasions already. All we want to do is use our credits so we can book a flight. Our credits don't even cover the costs of the new flights anyways, so we'll end up paying more out of pocket regardless. This will be the last time we use Travelocity. 9/25 Update: We finally used our credits. However, we were assessed a $100 fee to use them because we booked discounted rates on their own website. I'm not sure what's going on here, but this has to be one of the worst business practices of all time. Travelocity failes to realize that it's the customers that keep them in bsuiness. And they just lost one.

Beware, if Travelocity thinks they may owe money they will lie to you and play all kinds of games to delay or evade payment. We were owed a refund due to a cancelled Covid flight. For over a year, and many attempts to get a refund from both TAP Portugal Airlines and Travelocity, the booking agent, both stalled and blamed each other. We went from asking Travelocity to help as the travel agent, to begging for help. The final try were were told that we were wrong, that there was no way that Travelocity could help or be responsible for the cancelled flight. We were told that we were speaking to management and our call could not be escalated to a higher level. When we went to a consumer advocate, we were told that Travelocity was definitely responsible and they’d get the money for us. It took only a few days. Apparently no arguments or discussions. Travelocity knew they were wrong and lying. We’re talking $1800- here. Not chump change. Travelocity will sink to all time lows, screw a customer, and lie all the way to the bank. Avoid them and the rest of the Expedia family.

I would not have given Travelocity even one star. Their misleading practice of charging so you can get a refund or change the flight is erroneous. I checked the block and when the flight turned out to be the wrong time I tried to change it. I was instructed to cancel the flight so I could make the claim and led to believe it would be an easy process. After going through Travelguard which is a joke I got sa denied claim and sacrificed my entire fare. Use a different organization to book your flights and save your time and money.

I purchased two round trip tickets for September 21st to the 26th . I purchased the insurance. The insurance Is AIG was going washington state for a military funeral. The funeral was cancelled because some of the family couldn't make that date. Funeral was booked for November. I called travelocity to change the dates and was told I couldn't change dates and I needed to cancel my trip and go thru AIG for a refund. I filed a claim with AIG but my reason was not one of the reasons for cancelling so I did not get a refund. Flight was over $700.00. So who gets the money The airlines travelocity or the insurance or do they split it. I will never ever book with Travelocity. Worse company ever. Big SCAM!!!!

To Whom It May Interest, We are having major issues with Travelocity. They sent us an email stating our flights had been cancelled. Due to that error I purchased new flights elsewhere, as we have had nothing but issues while using Travelocity for multiple trips and have lost hundreds of dollars due to their errors. Travelocity is now saying that the flights were not cancelled, despite the email from them they sent stating the opposite. They sent my complaint to higher up executives for review as I was trying to get the tickets credited/refunded due to their grievous error.

do not buy anything from travelocity, they are liars. I bought a round trip from San Diego to manaus, it was said : You can change these flights without paying a fee if plans change. Because flexibility matters......My return ticket was on 09/23/2022, but I was hurt when i was in amazon jungle. I spent about 2 hours on the phone waiting and explaining my situation to the rep and that rep pushed me to another rep. Finally he told me there's no flight till 9/21/2022 and I have to pay $2000 to buy another ticket to come back to San Diego, my original ticket cost $1227, this is such a ridiculous travel agency. luckily I contacted the airline directly and explained what happened and they were able to sent me home on 09/19/2022 with no cost, and same road came back.

Ojo. Tener mucho cuidado con esta compañia. Reservé un coche a traves de ellos y me hicieron pagar el seguro por adelantado. Cuando llegué al mostrador de Budget me dijeron que el pago por el seguro no figuraba y tuve que adquirir uno nuevo. Hice la reclamación a Travelocity y lo unico que me dijeron inicialmente que iban a pedir confirmacion de budged, a peasr de que yo se las envié todos los recibos de pago.

Booked vacation package and attempted to change/cancel it the same day (within one hour). Hotel stated all changes must be made via the third-party, however, when I contacted Travelocity the representatives, Darlin and Apoorva tried to tell me the hotel confirmation number was no longer visible to their system, then both reps abruptly disconnected the chat. Can't even tell me how to cancel my online account. Will not book with them again!

Worst Customer service. App is useless I used them. When I tried to rebook hotel virtual app canceled my flight. When I tried to find about Tickets refund The app wouldn’t let me correct my answer. I tried calling no help from real person. First time I booked never again!!

The hotel was clean and nice and quiet. The staff were caring people who resolved issues quickly. While the attached building that the pool is in has the appearance of a grand pool, the reality is it wasn't much more than a wading pool.

Apparently Travelocity does not do any checking on reviews for places they book for you. I reviewed the reviews on a hotel I booked yesterday through Travelocity and they were atrocious. Roaches, bedbugs etc…none of this information is offered by Travelocity. I tried to cancel my reservation 22 hours before checking in and was still charged. I will eat the cost of the room but will not book through Travelocity again. Do your due diligence.

I booked a flight for a night ticket and somehow I didn't notice until a week before they booked the flight with a similiar flight in the morning. Because the link they gave on their confirmation didn't work with the airlines app. So I got forced to pay 150 in change fees (ultra low carrier) and when I called travelocity. All they said is we sent you a confirmation not our problem. Not even an apology.

I always go through Travelocity to book my trips. I was very disappointed with the rental reservation. I was stranded in Sheridan WY without transportation and was unable to rent a vehicle until the next day for much more ($500 difference) CS did not know who Enterprise was and said he would call the next morning with a new reservation. I have tried every number ans cannot simply to speak to any one to inform him of the problem. John Q

It is easy, fast and has the best prices available at the time of booking!

Me equivoque con la fecha y me tuve que comer los días. Luego te hacen creer que la culpa es del hotel cuando la reserva les pertenece a ellos. Muy buena cara pero son unos yonkis del dinero

I have tried several times to redeem a Travelocity credit online and it will not work. Instead of giving me my credit it charges my credit card. When I call Travelocity Customer Service and the agent looks up the same flight I just found on their site, the price the agent gives me is twice as high as when I search their site. That makes totally no sense!!! What site are their own agents using?????

Booked a hotel through Travelocity 6 months ago. The hotel cancelled our reservation the day of check in and reported this cancellation to Travelocity. We found out of the cancellation while trying to check in. Travelocity never informed us of this cancellation and left us scrambling for an alternative. It's been 5 days and Travelocity still hasn't called us back to explain their lack of communication. Terrible customer service.

I need to cancel my ticket and unfortunately, they don't have online cancellation. Only way to cancel your ticket is by calling them. I have been trying to call them since 2 hours. I have been holding phone for more than half an hour each time and yet I couldn't reach their customer care. I have tried all possible numbers. Every time I hear pre recorded message of high call volume. In my life, I have never seen call volume where you can't reach customer care even after holding your phone for half an hour.

I reserved a car in Boston Logan Airport via Travelocity for a week. Travelocity picked for me Budget the worst company in Boston. Travelocity charged $576.33 on 8/12/2022 in advance to my Master Card ending 1609. Surprisingly, Budget also charged $219.15 on 8/25. Then the saga continued at the Rental Car counter. The line was very long, estimated 100 or more people waiting. After about 40 minutes, I previously sent Budget all kind of information and she typed again the reservation had on line. The car had many signs of accident damage. Bumpers were loose twisted and the car had scratches everywhere. It had many large spots of bird feces on the top and sides. Inside of the car I found the previous renter's contract, many pieces on napkins, a bottle of alcoholic beverage and dirt. The gasoline level was 3/4 full. I have pictures to document all of this. Nobody was around to give me a different vehicle. I decided to drive the vehicle and drove to the exit gate since I was late due to the wait at the counter. The person at the exit gave me a pink slip stating scratches damage. He said bring back the car 3/4 full of gas....!!!!! I was told to go back to the counter to complain but I had to go because I was already late. He was visibly upset because I was complaining.... I returned the car I filled up completely with gas, Budget charged me $97.80 for “fuel service”!!!!!!! I used the car driving through tolls twice but charged over $219 It seems that Travelocity and Budget are Third World rental companies renting a dirty wreck charging 100 times more to go through tolls. I will file a formal complaint ASAP to many customer forums. Obviously I also demand refunding my cost. Peter G Medveczky MD Professor