TR
Travelocity
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Never told us of cancelled reservation
Booked a hotel through Travelocity 6 months ago. The hotel cancelled our reservation the day of check in and reported this cancellation to Travelocity. We found out of the cancellation while trying to check in. Travelocity never informed us of this cancellation and left us scrambling for an alternative. It's been 5 days and Travelocity still hasn't called us back to explain their lack of communication. Terrible customer service.