Review summary

Trafalgar Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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Best of Croatia and Slovenia

This tour was exceptionally well planned. Our tour director was knowledgeable and organized. The coach was new and comfortable. We hit all the highlights from the brochure and so many wonderful additional surprises. It was a good experience all around.

R
I am glad I did not book with Trafalgar

I booked a trip and got my invoice with 3 days to pay the full amount. I got an email from compny that they can not honor the invoice. Request to speak to customer service i got no response. Very very poor customer service. I got an automated email from customer service stating that some one from their team will reach out to me to dicuss my concern. No one reached out. How can you possibly issues an invoice with full travel information and yet less than 24 hours not honor it. What if I had purchased my air line ticket in the mean time. I have never experienced anything like it. The thing is that i booked directly through Trafalgar not a third party. I was ready to make full payment on the day of booking. Surely this is not the way to start your vacation. 6 days has passed and still not a word from Trafalgar. Words are cheap what is important and counts is action and deeds!

First

First, our trip to Sistine Chapel and Vatican museums was cancelled which was only one of a couple tours included because of modified museum hours. I had to pay $350 to get tickets to go myself. You ride on a coach alot and when they say you see things, it is from the bus window. Small seats, provided no water and discouraged from using toilet. We were supposed to clap for driver because he did his job and not leave anything for him to clean. We were TOLD where to sit each day, they wanted luggage out an hour before departure time which means you had to get up two hours before breakfast. one hotel was 4 stars, rest were 3. Plan on spending ALOT of money to see things; everything costs more money spent $500 on tours. Food was OK at best. went on leather tour and glass blowing tour. These were sales pitches from store. We did see glass blowing 5 minutes then sales pitch for 15, same with leather store and gold store was not demonstration at all, it was them showing you pieces you can buy. Travel director sent out messages on whats app each day and was reachable. I got an attitude at first because I questioned vatican being closed but could get tickets. She told us we would go back to hotel so we could change, then said no, she changed her mind and so e were gone 12 hours from room and not prepared for day no apologies, just more like...that is that

Staff sleeping in hotel

My family and friend stay at a London hotel, the River park plazq here for a big family celebration, when I came to wait for them in the reception with my wife who not feelinng well. There were no seats, but a girl asleep on a chair. Who look like she just had food. She was with a sign saying Trafalger, is this hotel staff or the hotel agent? I went and told a staff. even if not hotel staff, we were very shock to see this.

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All reviews

127 total • Write a review

Showing 81 - 90 of 123 reviews
GB
1 out of 5 stars

Just finished a Croatia and Slovenia…

Just finished a Croatia and Slovenia tour. The hotels and coach were ok BUT to really see the destinations we went to you had to take the options which are really over priced for what you get. If you don't take the options you are left at the hotel and have to make your own way. Included meals were way below par with limited choices and the meals were rushed. Would never recommend this company .

Date of experience: June 21, 2023

LB
2 out of 5 stars

Tricked into sharing accommodation

After booking single accommodations the agent told me no single rooms were available for the Scotland tour. I was left with the impression that if I wanted to go on the tour I had to book shared accommodations. It turns out there were at least 5 other singles on the trip and I was the only one that had to share a room. I was travelling with a couple of friends so it was very awkward having to tip toe into the room every night not to disturb my roommate. This is totally unacceptable and after complaining I have not heard anything not even an apology for this treatment. Considering I was the one that suggested Trafalgar tours to our group of 4 I can’t believe the lack of concern for my experience. I will no longer recommend Trafalgar tours

Date of experience: June 11, 2023

F
1 out of 5 stars

They've lost my £10,000 at the first hurdle!

A potential customer in the process of booking a tour for nearly £10,000 with Trafalgar, who thankfully stopped before it was too late. We had a few questions to ask before final completion of our booking, but this utterly USELESS company can't even provide a sales team to answer the phone or web chat in a timely and efficient manner. After several failed attempts to contact them I decided to look here on TrustPilot to see if I was just being unlucky, and WOW thank goodness I did! I note their customer service reviews have been consistently atrocious for a very long time, without any responses or comments from Trafalgar, and apparently without them taking any action to rectify their appalling performance. Over the years I've found many companies with slick and efficient sales teams but poor after-sales, but Trafalgar appear not even to have a competent sales department! This defies any semblance of commercial logic. If they can't even afford to employ sales staff how can they expect to make sales and take any money? They have certainly failed to take mine. Just staggering incompetence at the very first encounter, so heaven knows how bad they would be thereafter, and I'm not waiting around to find out. Many thanks to all here who have taken the trouble to write reviews. Looks like you have saved me a whole pile of grief.

Date of experience: May 29, 2023

AS
5 out of 5 stars

We just finished The Best of Canada…

We just finished The Best of Canada tour with Trafalgar and it was first class every day. Hotels were beautiful and located in great areas. Bus and driver were great. Tour director was the best! I would recommend them. And we,like others, had 2 trips canceled and we waited along with thousands of others for a refund. But we knew it was going to take time and patience is a wonderful thing! We will travel with them again.

Date of experience: May 27, 2023

L
1 out of 5 stars

Dont risk your money with Trafalgar

Trafalgar cancelled our tour booking without our consent because I asked about if there was availability on another tour. Never did they mention that enquiring about another tour they cancel your existing booking. Now the tour is full and I have spent $18,000 on Qantas airfares and accom. Tour booked in Jan 2023 for Sept 2023 tour. Nobody takes responsible and nobody will call me to discuss. Family of 4 holiday ruined,.

Date of experience: May 26, 2023

SS
1 out of 5 stars

Hotels were 1 star

Hotels were 1 star. No air conditioner, old, dated, some had no stairs others were just gross. Like drink some wine and fall in bed so you don’t notice the grunge. It seemed unorganized and chaotic. Not enough variety. The included meals had no choice. We usually ended up having to pay out of pocket for meals after the free ones. The only redeeming quality was the coach driver.

Date of experience: May 8, 2023

M

Mar

US

1 out of 5 stars

Poor Customer Service

Customer service is terrible. I have been calling for 2 weeks with insane amount of time on hold just to be disconnected. I have emailed numerous times with the exact tour that I would like to book with no return email.

Date of experience: March 29, 2023

uK
5 out of 5 stars

Ein sehr gutes Reiseunternehmen mit den…

Ein sehr gutes Reiseunternehmen mit den Promos allgemein. Wir sind gerade auf Malediven und alles geklappt wie gebucht. Macht weiter so

Date of experience: March 27, 2023

P

Pat

US

1 out of 5 stars

Terrible Customer service

Terrible Customer service ! Book with another tour company to save o all the aggravation PF

Date of experience: March 21, 2023

JM
2 out of 5 stars

Support correspondence too slow.

I’ve traveled to over 30 foreign countries. This is the first time I’ve tried Trafalgar. Initially, signing up and paying for the trip went fine. But the customer support is awful. I’ve waited days for return emails and hours on end for return phone calls. Their recordings apologize for slow service but that only goes so far. They need to ramp up their staff to handle their sales volume.

Date of experience: March 16, 2023

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