Trafalgar Travel
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They've lost my £10,000 at the first hurdle!
A potential customer in the process of booking a tour for nearly £10,000 with Trafalgar, who thankfully stopped before it was too late. We had a few questions to ask before final completion of our booking, but this utterly USELESS company can't even provide a sales team to answer the phone or web chat in a timely and efficient manner. After several failed attempts to contact them I decided to look here on TrustPilot to see if I was just being unlucky, and WOW thank goodness I did! I note their customer service reviews have been consistently atrocious for a very long time, without any responses or comments from Trafalgar, and apparently without them taking any action to rectify their appalling performance. Over the years I've found many companies with slick and efficient sales teams but poor after-sales, but Trafalgar appear not even to have a competent sales department! This defies any semblance of commercial logic. If they can't even afford to employ sales staff how can they expect to make sales and take any money? They have certainly failed to take mine. Just staggering incompetence at the very first encounter, so heaven knows how bad they would be thereafter, and I'm not waiting around to find out. Many thanks to all here who have taken the trouble to write reviews. Looks like you have saved me a whole pile of grief.
