Trafalgar Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
This tour was exceptionally well planned. Our tour director was knowledgeable and organized. The coach was new and comfortable. We hit all the highlights from the brochure and so many wonderful additional surprises. It was a good experience all around.
I booked a trip and got my invoice with 3 days to pay the full amount. I got an email from compny that they can not honor the invoice. Request to speak to customer service i got no response. Very very poor customer service. I got an automated email from customer service stating that some one from their team will reach out to me to dicuss my concern. No one reached out. How can you possibly issues an invoice with full travel information and yet less than 24 hours not honor it. What if I had purchased my air line ticket in the mean time. I have never experienced anything like it. The thing is that i booked directly through Trafalgar not a third party. I was ready to make full payment on the day of booking. Surely this is not the way to start your vacation. 6 days has passed and still not a word from Trafalgar. Words are cheap what is important and counts is action and deeds!
First, our trip to Sistine Chapel and Vatican museums was cancelled which was only one of a couple tours included because of modified museum hours. I had to pay $350 to get tickets to go myself. You ride on a coach alot and when they say you see things, it is from the bus window. Small seats, provided no water and discouraged from using toilet. We were supposed to clap for driver because he did his job and not leave anything for him to clean. We were TOLD where to sit each day, they wanted luggage out an hour before departure time which means you had to get up two hours before breakfast. one hotel was 4 stars, rest were 3. Plan on spending ALOT of money to see things; everything costs more money spent $500 on tours. Food was OK at best. went on leather tour and glass blowing tour. These were sales pitches from store. We did see glass blowing 5 minutes then sales pitch for 15, same with leather store and gold store was not demonstration at all, it was them showing you pieces you can buy. Travel director sent out messages on whats app each day and was reachable. I got an attitude at first because I questioned vatican being closed but could get tickets. She told us we would go back to hotel so we could change, then said no, she changed her mind and so e were gone 12 hours from room and not prepared for day no apologies, just more like...that is that
My family and friend stay at a London hotel, the River park plazq here for a big family celebration, when I came to wait for them in the reception with my wife who not feelinng well. There were no seats, but a girl asleep on a chair. Who look like she just had food. She was with a sign saying Trafalger, is this hotel staff or the hotel agent? I went and told a staff. even if not hotel staff, we were very shock to see this.
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trafalgar.com127 total • Write a review
Trafalgar is a poorly managed company, refuses to return money after they cancelled trip. We are unable to book this event again due to large travel group so $30,000 has been robbed by TRAGALGAR TRAVEL. STAY AWAY!!
Date of experience: August 27, 2020
US
Trafalgar will only issue a credit voucher for any trip that they cancel. They WILL NOT REFUND your money if the trip is cancelled for any reason. Make a careful decision before giving them your money.They canceled our trip 3 months out and we have a voucher to use by 2022 or loose it too.
Date of experience: June 24, 2020
US
My travel agent booked an April tour of Bohemia through Costsavers which is a less expensive division of Trafalgar. I was notified that due to the COVID-19 position of many countries, this tour was cancelled. Trafalgar stated that it is NOW their policy not to refund paid tours but to apply a credit a customer can use toward future tours and if those future tours cost more, the traveler would pay the difference. I talked w/a rep with Trafalgar who said Trafalgar will not refund what I paid for my tour but would only apply amount to future tours. They told me that even tho I have travel insurance, cancel for any reason, that the insurance would only reimburse me for 70% of what I paid for this trip they cancelled, not me. My only alternative is to ask my credit card company for intervention in order to obtain a full refund. I have travelled with Trafalgar before, fortunately did not experience any problems. Because of this problem, and their unwillingness to apply good customer service, I will not travel with them again once this issue has been finalized. I highly recommend Globus Travel as they put their customers first, and understand how important it is to make their customers whole when a tour cancellation is the company's choice, and not due to the customer. A side note is to be sure you select the best travel insurance company to protect you as well, and do not always go with the company your travel agent or the travel company suggests - as it may not be in your best interest.
Date of experience: April 2, 2020
