Trafalgar Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
This tour was exceptionally well planned. Our tour director was knowledgeable and organized. The coach was new and comfortable. We hit all the highlights from the brochure and so many wonderful additional surprises. It was a good experience all around.
I booked a trip and got my invoice with 3 days to pay the full amount. I got an email from compny that they can not honor the invoice. Request to speak to customer service i got no response. Very very poor customer service. I got an automated email from customer service stating that some one from their team will reach out to me to dicuss my concern. No one reached out. How can you possibly issues an invoice with full travel information and yet less than 24 hours not honor it. What if I had purchased my air line ticket in the mean time. I have never experienced anything like it. The thing is that i booked directly through Trafalgar not a third party. I was ready to make full payment on the day of booking. Surely this is not the way to start your vacation. 6 days has passed and still not a word from Trafalgar. Words are cheap what is important and counts is action and deeds!
First, our trip to Sistine Chapel and Vatican museums was cancelled which was only one of a couple tours included because of modified museum hours. I had to pay $350 to get tickets to go myself. You ride on a coach alot and when they say you see things, it is from the bus window. Small seats, provided no water and discouraged from using toilet. We were supposed to clap for driver because he did his job and not leave anything for him to clean. We were TOLD where to sit each day, they wanted luggage out an hour before departure time which means you had to get up two hours before breakfast. one hotel was 4 stars, rest were 3. Plan on spending ALOT of money to see things; everything costs more money spent $500 on tours. Food was OK at best. went on leather tour and glass blowing tour. These were sales pitches from store. We did see glass blowing 5 minutes then sales pitch for 15, same with leather store and gold store was not demonstration at all, it was them showing you pieces you can buy. Travel director sent out messages on whats app each day and was reachable. I got an attitude at first because I questioned vatican being closed but could get tickets. She told us we would go back to hotel so we could change, then said no, she changed her mind and so e were gone 12 hours from room and not prepared for day no apologies, just more like...that is that
My family and friend stay at a London hotel, the River park plazq here for a big family celebration, when I came to wait for them in the reception with my wife who not feelinng well. There were no seats, but a girl asleep on a chair. Who look like she just had food. She was with a sign saying Trafalger, is this hotel staff or the hotel agent? I went and told a staff. even if not hotel staff, we were very shock to see this.
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trafalgar.com127 total • Write a review
When shuttle service delivers travellers (from the airport) to the WRONG hotel, at least apologise and refund the taxi fare expense (from wrong hotel to correct hotel) that was caused by the shuttle driver associated with YOUR tour - who should do his job properly and not cause distress and unnecessary expense.
Date of experience: September 25, 2023
Traveled all night USA to Fr, can’t wait to get to see the hotel to freshen up and do some sightseeing. When I arrive with 4 pieces of luggage, at 9am, I am told, with an attitude, check in is 2pm, so here I am sitting in the lobby with my luggage, my very, very costly vacation is already ruined, never again
Date of experience: September 24, 2023
It is unfortunate that Trafalgar can no longer afford to supply name tags for guests. I don't know about the rest of you readers, but I am not sure how many days it is going to take me to remember 47 people's names
Date of experience: September 19, 2023
Trafalgar tours are a scam, we did the Contrast of Switzerland tour, we could have taken a local train to the places we visited, as indicated in your brochure we never experienced the Glacier express from St Moritz to Zermatt, had to change trains 5 times in one day only to be shared by the locals, no air condition in any train, hotels below average and not suitable for seniors (shower above baths), food below quality especial the cheese fondue and optional extras well below the prices charged, a total rip off, wasted $13500,00 AUD Looking into for reeimbursement
Date of experience: September 19, 2023
I just went to Rome and Tuscany on a tour with Trafalgar. My experience was Great,saw so much. I would Highly recommend this tour. It was really hot went 7/27-8/5. I'm from Florida so no different. Tour guide Rosella and bus driver were always on time and 37 people on tour. We all had a blast!!
Date of experience: August 17, 2023
FEEDBACK FOR GRAND EUROPEAN WITH EUROSTAR EXTENSION The management of the meals was very poor. On the first day itself, for the Welcome dinner, we did not get bread. When asked, we were told that the other tables finished it off, and there was none left. We were then given old bun. This was just for the two of us. Before the trip began, and multiple times during the tour, we had informed the Tour Director that we are Non-Vegetarians, but we don’t eat beef and pork and that we should be served Chicken or Fish in our meals. On many occasions, we were served only vegetarian food inspite of informing him earlier, much to our dislike. In fact, for one of the optional dinners (only I Asmita Anil Menon went for it), that costed 99 EUR, only vegetarian food was served. On asking the tour director, he in turn asked me what I eat, as if he doesn’t know. On enquiring the restaurant staff about this, they informed me that they don’t provide fish or chicken there. It’s either vegetarian or pork. Why did the tour director not inform this to me earlier when he knew well in advance that I have opted for this optional dinner? Inspite of me reiterating to him so many times, I had to eat the same vegetarian food. Why was I not informed earlier that food options are limited for that evening? 99 EUR is not a small amount. It was a complete waste of money as I couldn’t eat anything. We had an itinerary. But the tour director kept changing the itinerary frequently at his whims and fancies, as a result of which we could not visit and see some very important places which were clearly mentioned in the itinerary. Focus was always shifted to the Optional experiences.
Date of experience: August 16, 2023
Trafalgar charged us for pre paid gratuities. Suggest you don’t pay these in advance to Trafalgar. We found Trafalgar asked for almost NZ$80 ( allowing for local currency exchange rate) more than the tour leader and driver expected or would have got. So far Trafalgar hasn’t responded to our request for a refund of the overpayment. Also the ‘included’ meals at local venues were very poor quality with the exception of one. Only one hotel had air conditioning. Very few USB charge points on the bus worked. However The tour itinerary and tour leader were great.
Date of experience: July 12, 2023
US
I have no idea what all these reviewers are complaining about. I recently returned from a Best of Scotland tour and it was the best tour I’ve ever taken. Our tour guide was exceptional. He packed so many experiences into a day we got back to our hotels exhausted each night. Our driver was the best, too. Several people had issues, the airline lost two couples’ luggage and Trafalgar sent them shopping for anything they needed on its dime. One woman fell the day she arrived in Scotland, breaking her femur and the tour guide did everything possible to make her trip successful. Most importantly, even with all the issues, no one complained and most of us signed up for all the optional experiences because we had so much fun together.
Date of experience: July 11, 2023
Bait & switch with "last minute deals". I tried to sign up for the Majestic Europe tour by responding to their email with the quote. No one appears to read those so after 5 days, I called their main #. The operator did not want to take the order but wanted for me to await a return call from the person assigned to respond. I insisted that I had waited long enough. She reluctantly took the order, telling me that I would have to put 30% down to even be considered for the tour and I would be informed within 72 hours if I had been accepted. I paid the 30% down. At 11:51 PM, that evening I received an email indicating the full amount was due that day and they had the right to keep my $ if I did not pay. Needless to say, I went ballistic, threatening lawsuit, etc. I have now received an email saying no "last minute deals" were actually that! No discounts applied. Run like the devil from this company! I thought I should add their latest email to "contact them" to which you receive a message that they are "too busy" to respond! Thank you for contacting Trafalgar. We reviewed your query and would like to inform you that as per the terms and conditions of the Last Minute Deal, savings are valid on new bookings only. Last Minute Deals require payment in full at the time of booking. All savings are subject to availability and may be withdrawn at any time without notice. Prices displayed are per person, based on double occupancy, and are in United States Dollars for select departure dates only. Further, you may use your pending booking amount to book alternative dates or you may also opt for a refund of the same. Please reply to this email for any further assistance or chat with us by clicking on the icon “Talk to a Specialist” at the bottom right on our website and we would be happy to assist you. Responding via email results in a message that they don't reply! Calling their "chat" results that they cannot do chats now!
Date of experience: July 7, 2023
Currently on day 3 and I have pulled out of all main tours as this whole experience is not worth the money or my time currently questioning to sort myself out transportation wise. ( long synopsis ahead) First of we are adults I get there are kids on the tour but you can’t take us to the beautiful places and give us 1 hour “free time” so pretty much the option is eat or do the sits you can’t do one or the other Myself and family have paid an astronomical amount thinking this would better for the older members in our group but on 2 occasions in 3 days random tour guides have just left and not let the elders keep up Secondly we have these optional tour guides come on and we don’t have to tip but they just stand at the entrance of the bus and make you feel guilty if you don’t ?? Thirdly the fine print always seems to be corporate way of sneaking around ethical decisions , so you pay roughly $3000 euro for the tour thinking it’s all catered then on day 2 you get a piece of paper that sums up if you want to do optional tours (that on the brochure made it seem you can just do these as it’s all paid for) you have to pay so only half your day is set up for and you have to pay for the optional which is about $1000 euro to do the activities. Overall shocking experience I couldn’t recommend this lower the reason I have given 2 stars is the hotels are lovely but they are all out of the main areas so you have to use Trafalgar as it’s to expensive to Uber or taxi and when asked why so far “ we just feel it’s better and to much tourist in the main area “ ok then , then what are we ??? Just randoms stuck in the outskirts GO WITH G ADVENTURES. They are 10000x better
Date of experience: July 4, 2023
