Trafalgar Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
This tour was exceptionally well planned. Our tour director was knowledgeable and organized. The coach was new and comfortable. We hit all the highlights from the brochure and so many wonderful additional surprises. It was a good experience all around.
I booked a trip and got my invoice with 3 days to pay the full amount. I got an email from compny that they can not honor the invoice. Request to speak to customer service i got no response. Very very poor customer service. I got an automated email from customer service stating that some one from their team will reach out to me to dicuss my concern. No one reached out. How can you possibly issues an invoice with full travel information and yet less than 24 hours not honor it. What if I had purchased my air line ticket in the mean time. I have never experienced anything like it. The thing is that i booked directly through Trafalgar not a third party. I was ready to make full payment on the day of booking. Surely this is not the way to start your vacation. 6 days has passed and still not a word from Trafalgar. Words are cheap what is important and counts is action and deeds!
First, our trip to Sistine Chapel and Vatican museums was cancelled which was only one of a couple tours included because of modified museum hours. I had to pay $350 to get tickets to go myself. You ride on a coach alot and when they say you see things, it is from the bus window. Small seats, provided no water and discouraged from using toilet. We were supposed to clap for driver because he did his job and not leave anything for him to clean. We were TOLD where to sit each day, they wanted luggage out an hour before departure time which means you had to get up two hours before breakfast. one hotel was 4 stars, rest were 3. Plan on spending ALOT of money to see things; everything costs more money spent $500 on tours. Food was OK at best. went on leather tour and glass blowing tour. These were sales pitches from store. We did see glass blowing 5 minutes then sales pitch for 15, same with leather store and gold store was not demonstration at all, it was them showing you pieces you can buy. Travel director sent out messages on whats app each day and was reachable. I got an attitude at first because I questioned vatican being closed but could get tickets. She told us we would go back to hotel so we could change, then said no, she changed her mind and so e were gone 12 hours from room and not prepared for day no apologies, just more like...that is that
My family and friend stay at a London hotel, the River park plazq here for a big family celebration, when I came to wait for them in the reception with my wife who not feelinng well. There were no seats, but a girl asleep on a chair. Who look like she just had food. She was with a sign saying Trafalger, is this hotel staff or the hotel agent? I went and told a staff. even if not hotel staff, we were very shock to see this.
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trafalgar.com127 total • Write a review
I haven’t even gone on my trip yet and I will never use Trafalgar for another trip. I booked the Highlights of Eastern Europe trip for September 2022 in early 2022. After I booked the trip I got a new job and moved to a new city. Being a new employee I would not have enough leave to go on the trip. I notified Trafalgar in writing more than 90 days before the trip and requested to reschedule for September 2023. I received an email back canceling my reservation, which was paid in full, and instructing me to call when I was ready to reschedule. When I called to reschedule I was first told I couldn’t reschedule because the trip was less than 90 days. We went back and forth because I had given them notice in writing prior to the 90 days. Finally they allowed me to reschedule but raised the price. When I questioned it I was told there weren’t any deals at that time but if a deal became available to call back and they would give me that price. I originally paid $4095 for a single room and was now being charged $4795. So I checked online today and saw to book this trip today for a single room it would be $4195. I called Trafalgar to get my bill adjusted. They refused saying they don’t do that, even though I was told last summer to call back if the price went down. So I am stuck overpaying for this trip and I’m already disappointed with their customer service. I will never use this company to travel with again. Horrible customer service and they don’t stand by what they say. You can never get through when you call them. 2 hour wait times. I am now wondering what their customer service will be like during the trip. This is an expensive trip and I feel really let down and taken advantage of by this company. Corporate greed at its finest.
Date of experience: March 8, 2023
The disgusting people at trafalgar are thieves! My elderly mother booked a trip in 2020 and spent a LOT of money on the trip…Covid hits. So trafalgar opts to take my elderly mothers money, and say thanks! No trip. No returned money. Just a nice “f*** you!” to my elderly mother! 3 YEARS OF FIGHTING!!!! TRAFALGAR IS A HORRIBLE, EVIL COMPANY!!!!
Date of experience: February 23, 2023
I waited 3 1/2 hours for a return call about a mistake on my itinerary and apparently the customer service person didn’t like my issue because he hung up on me. I called back and have waited almost another 3 hours for a return call. They told me it would be 66 minutes.
Date of experience: February 18, 2023
It was the worst communication experience I have had with any service company. Last month, I tried to book the "European Whirl" summer trip for family of four. Their customer service phone was always busy, the online chat was slow and the outsourced reps were not helpful. The only way to communicate was through email. But most emails were generated by system so they never really answered my questions. When I complained, I got an email like: we are extremely busy now, and the average call waiting time is more than 3 hours, you have to wait in the line just like everybody else... It seems like they did not want to do business with me and I was begging them to take my money. So I ended up booking a similar trip with another company which I intentionally called three times just to make sure their customer service was working. Absolutely Unbelievable!
Date of experience: February 9, 2023
I have TWO trips planned for 2023 and I haven't even taken them yet and this one star is all I can give Trafalgar. They offer a phone number that is useless -no one answers. They offer a chat session that is also useless. I have gone on there SIX times and each time I have been hung up on and disconnected and no one on their end makes any effort to get back with me. I have asked if they are human to which there is no reply. I ask to speak to a supervisor and the robot wants to know why. The absolute worst communication. They asked me to fill out a survey and if I did they would grant me a $250 voucher to use on an upcoming trip. I did my part, but they won't do theirs and can't even ask why because they don't pick up the damn phone!!!
Date of experience: February 7, 2023
Tried to get information on a particular tour. On the phone, waiting for a representative close to THREE hours, and nothing. Tried the chat..useless.....instead of addressing my particular concerns, I was given endless links.
Date of experience: January 30, 2023
US
Wow! I was on the cusp of booking with Trafalgar but had a couple of questions. The website has a chat room and I waited a good amount of time before someone would "chat" with me. "Cassandra" enters the chat and did NOT answer my particular question. lnstead, she gave me a link to a brochure to many other tours they had and then promptly disconnected us! I then called their phone number in hopes of talking to a live person and was put on hold and never spoke with anyone. I was curious about Trafalgar reviews in hopes that Cassandra was just a random nonhelpful employee and that in general, they do answer their phone calls; however, it appears that "Cassandra" actually does represent the company! I feel like I dodged a bullet or perhaps I should be charitable and say that maybe I just fell through the cracks on an off day. I'll be looking for another tour company. Thank you to all who took the time to share your experiences so that the rest of us can have some guidance in selecting a tour company.
Date of experience: January 24, 2023
Unfortunately I won't be taking a tour with Trafalgar and wouldn't recommend anyone else use them either. My father used to say "If someone lies to you, then shame on you for doing business with them or their company". He also said, "That the truth can be misleading if spoken correctly", and trust me the representatives for Trafalgar are masters at using the right words and terms to mislead. This happened not just once from one representative, but twice and with different people at Trafalgar and rest assured don't believe anything they say without reading all the fine print and links and know what they mean when they say not to worry, your Tour or Cruise deposit is "Fully Refundable". You will NOT get your deposit money back, however if you look deep down in the fine print of your booking receipt you'll find a link for booking that says "not refundable, but able to be used for another trip with them within a year. This may have been a $400 lesson in trust, but I'll do my best to warn others with posts on social media and telling all my friends and neighbors who are also retired and travel. Not a company I'd recommend doing business with.
Date of experience: January 14, 2023
Trafalgar is a money scoop, Kiss it goodbye. The trip Guides are Phenomenal, the company is DIRT. I think they are in financial trouble. Trying to get them on the phone is impossible. Have been through Europe Rome to London, Then Portugal and Spain. Quality of Excursions are poor, and cheaply done. Hotels are outside of city centers to make you dependent on them. Most provide dinners are Minimal. The Guides where Professionals and made the trips worth it. They keep this company going....they should give up!
Date of experience: January 13, 2023
US
I actually did not travel with Trafalgar but wanted to share what little experience I did have. I signed up for a tour coming up this summer. I was quoted a price for the tour including a single supplement. I paid my deposit and independently booked my Business class air travel to Europe. Then I convinced someone else to join the tour. After all this I was told they would not honor my single supplement. Now I am left with air travel to Europe and no tour. The single supplement is a deal breaker. I have traveled to every continent except Antarctica. I have never felt as fleeced by any company as I do with Trafalgar. Needless to say, Trafalgar is on my "no-fly" list.
Date of experience: January 5, 2023
