Trafalgar Travel
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Worst communication
It was the worst communication experience I have had with any service company. Last month, I tried to book the "European Whirl" summer trip for family of four. Their customer service phone was always busy, the online chat was slow and the outsourced reps were not helpful. The only way to communicate was through email. But most emails were generated by system so they never really answered my questions. When I complained, I got an email like: we are extremely busy now, and the average call waiting time is more than 3 hours, you have to wait in the line just like everybody else... It seems like they did not want to do business with me and I was begging them to take my money. So I ended up booking a similar trip with another company which I intentionally called three times just to make sure their customer service was working. Absolutely Unbelievable!