Trafalgar Travel
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Trip is a let down before it even happens.
I haven’t even gone on my trip yet and I will never use Trafalgar for another trip. I booked the Highlights of Eastern Europe trip for September 2022 in early 2022. After I booked the trip I got a new job and moved to a new city. Being a new employee I would not have enough leave to go on the trip. I notified Trafalgar in writing more than 90 days before the trip and requested to reschedule for September 2023. I received an email back canceling my reservation, which was paid in full, and instructing me to call when I was ready to reschedule. When I called to reschedule I was first told I couldn’t reschedule because the trip was less than 90 days. We went back and forth because I had given them notice in writing prior to the 90 days. Finally they allowed me to reschedule but raised the price. When I questioned it I was told there weren’t any deals at that time but if a deal became available to call back and they would give me that price. I originally paid $4095 for a single room and was now being charged $4795. So I checked online today and saw to book this trip today for a single room it would be $4195. I called Trafalgar to get my bill adjusted. They refused saying they don’t do that, even though I was told last summer to call back if the price went down. So I am stuck overpaying for this trip and I’m already disappointed with their customer service. I will never use this company to travel with again. Horrible customer service and they don’t stand by what they say. You can never get through when you call them. 2 hour wait times. I am now wondering what their customer service will be like during the trip. This is an expensive trip and I feel really let down and taken advantage of by this company. Corporate greed at its finest.