Trafalgar Travel
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Reviews DO matter!
Wow! I was on the cusp of booking with Trafalgar but had a couple of questions. The website has a chat room and I waited a good amount of time before someone would "chat" with me. "Cassandra" enters the chat and did NOT answer my particular question. lnstead, she gave me a link to a brochure to many other tours they had and then promptly disconnected us! I then called their phone number in hopes of talking to a live person and was put on hold and never spoke with anyone. I was curious about Trafalgar reviews in hopes that Cassandra was just a random nonhelpful employee and that in general, they do answer their phone calls; however, it appears that "Cassandra" actually does represent the company! I feel like I dodged a bullet or perhaps I should be charitable and say that maybe I just fell through the cracks on an off day. I'll be looking for another tour company. Thank you to all who took the time to share your experiences so that the rest of us can have some guidance in selecting a tour company.