Tradex Insurance Services

In my opinion, this company has no regard whatsoever for their good paying customers and or their customers business. I joined them with 9 years no-claims and after 1 very minor claim (less than £500) they left me with 3 years no claims bonus. Refused to give new terms of business and made it impossible to get quotes from other insurance providers. Never again will they get any of my business. Should have read their reviews here first. Looking at the bad reviews here, looks like its common practice to provide a substandard service. Probably get the same generic response as everyone else. 👇

I am having issues contacting TradeEx who I understand Dial Direct insured me with. I have been on th3 phone with a nice gentleman based in south Africa which is where Dial Direct customer service is based. I tried raising a complaint about the fact my personal details are shared so globally without specific clarification from the company all hidden behind sharing data with "third party" my assumption is your third party is UK company!!!! The main issue is that my car insurance that I have been paying for since September and we are now almost in Decemeber is not reflecting my car as insured with MIB!!! I have had a nightmare time trying to get hold of dialdirect or tradeEx to sort this out. The SA gentleman was supposed to have sent my certificate via email, it never arrived!!! I am unable to login to the dial direct website!!!! This company is highly suspect and the octopus handed setup suggest a lot of tax evasion / focus on profiteering as against customer service. I have to call the police and make them aware that I am being charged for insurance even if my car is not currently showing at insured depute the fact I am paying!!!!! Avoid avoid avoid!!!!

I am so stressed, can’t get hold of this company, on phone for hrs. What should be an easy claim has been a nightmare. Not my fault and other persons claimed full responsibility. I’m told one thing then get an e mail telling me something else. I wouldn’t go through bank of Scotland to have to deal with this company(O I haven’t dealt with them as no one answers phones) still trying

Awful company. I took out a self drive hire policy with them for my car rental business- before i took it out i had to do a presentation on how im going to grow into a big company, how im going to survive in a competitive market, how my risk management works and essentially convince them that it will be worth insuring me because then it will be a long term arrangement and be worth it in the future when we have a big fleet of cars. They also insisted that i replaced the expensive tracking/ camera technology i already had in the cars and bought a specific technology that does the same job- costing me an extra £600 upfront and £50 per month. Just 1 month into the policy and im informed that they have completely pulled out of the market and are going into "run off". So my business is in trouble and will no longer be able to continue. The guy at the top is making loads of money whilst the companies they provide are struggling due to their bad practices. I would be ashamed to run a company like this.

I've had a very frustrating experience with my insurance provider. The main issues I've encountered include long wait times, misrepresentation by staff, and a serious lack of follow-up on my complaints. Every time I reached out, I was promised a callback within 48 hours, but that never happened. Instead, I was left in limbo, waiting for updates that never came. The company’s customer service representatives provided conflicting information, and despite my best efforts to resolve the issue, there was no accountability or clear communication. I’ve had to document every interaction, keeping track of dates, times, and names, just to protect myself. Even though calls are supposedly recorded, the company has not provided any copies of these recordings, despite multiple requests. I’ve escalated my complaint internally, sending formal written complaints via email and to the head office, but this hasn't helped. If this continues, I will be forced to take my case to the Financial Ombudsman Service (FOS) and possibly report the company to the Financial Conduct Authority (FCA) for not adhering to industry standards. I cannot recommend this insurance provider due to their lack of professionalism, slow response times, and overall poor customer service. I hope my feedback prompts them to improve their processes, but for now, I would advise others to be cautious when dealing with this company.

I am trying to telephone trade X insurance my name is Noreen Elizabeth West my car? It is a jaguar. I have tried to phone you on many occasions, but I am left on the phone for hours. No, nobody speaks.. I am a member of RAC I need to know what is happening to my car. please contact me urgently. I am disabled in speech and with disability please phone me 01948840496 urgent, urgent, urgent

Do not trust please stay well clear. Went through peacock insurance and I would steer clear of them as well. Wish you could give zero rating

I would give no star if it’s possible. After spending about eight hours on a phone and 50+ emails trying to make sense of it . Supplied them with all the evidence they would require with dash cam footage, road markings and witnesses proving no fault., And initially told me it was no fault of my own and all cost would be covered and given a rental car but as soon as they found out that the other partners insurance company were not prepared to pay because they were towing a trailer and we weren’t insured to do so.. because unable to redeem the costs from the third-party insurance now taken back the rental car and withdrawn any support and having told me that I need to solve this myself. So much for fully comprehensive insurance.. The customer service is an absolute nightmare. Avoid it all costs. Having to go through the insurance governing body To try and get this resolved now

This Insurance company is an absolute definition of "Day light robbery ". Keep well away from them. I had been a customer with them for nearly five years, when an incident happened to my parked vehicle with cctv, Lauren the "robber" refused to pay! Didn't answer calls, or emails.... Don't bother with this company which is worst in the business by far.... Robbers

Hey be informed, nothing good is coming out from here . They lack transparency coupled with poor customer service representative which make me to moved to cal, mos huB which is top notch compare to this.

Worst company ever, they are part of CLEGG CLIFFORD INSURANCE. They will do everything in their power not to pay out any claim. Especially their claim handler Lauren Bowdidge, if she’s handling your claim you’re finished. She won’t answer any phone calls or emails. Useless company. Read the reviews and don’t use this insurance company.

don't use them, total ripp off and cover is not worth the paper it's written on,

No answer, no idea what is happening with my claim, very poor service, avoid

They canceled my policy even after I submitted every requested document. Didn’t refund me any money back. It’s literally theft what they did. Sometimes it’s better to pay a little extra and go with a company who has better reviews.

This company is a joke they rob people. Make fradulant claims Stay away I have proof and am making a case against Tradex Clegg gifford Lifestyle insurance

I could not find a worse company than this? They literally lying in my face and telling me that they will cancel my insurance policy for a NON EXISTING criminal record? What a silly and CHEAP company.. I got my DBS less than 28 day a go? Disgusted!

Horrendous company! Stay away!! Customer service is non existent. They would not offer other business use with a motor trade policy after being with them for over 10 years......

I had a garage fire with a truck inside I repare and sell cars .they have passed me around to another insurer to deal with me they normally fraud I checkup now the truck is still in the garage burnt out 7 monts later no body returning calls or emails and are refusing to pay the truck’s value I payed them a lot of money the last 2 years and when you put a claim in they do not want to know it’s bad for your health

we had one year insurance with them we have more than 30 black cabs. rubbish insurance never goes with them again please be careful, service rubbish no one answering your call, you send an email after 3 weeks someone comes back to you and even the email does not make any sense. if there is a rate of less than one, I can give -5 please avoid them thanks

I really regret ignoring the negative reviews. A caravan detailed off a vehicle and rammed into my parked car (reg BT11FSV) close to my used car forecourt. The 3rd party driver admitted liability. Overwhelming video evidence of the accident happening from 3 different angles yet it's been over a month now and still not received a penny from these frauds. My vehicle has been written off but they still claim the 3rd party company is still enquiring. Enquiring what??? From who???