Tradex Insurance Services
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waiting on call for hours without sorting your issue also if you ask for supervisor call back forget it no body will call you
I've had a very frustrating experience with my insurance provider. The main issues I've encountered include long wait times, misrepresentation by staff, and a serious lack of follow-up on my complaints. Every time I reached out, I was promised a callback within 48 hours, but that never happened. Instead, I was left in limbo, waiting for updates that never came. The company’s customer service representatives provided conflicting information, and despite my best efforts to resolve the issue, there was no accountability or clear communication. I’ve had to document every interaction, keeping track of dates, times, and names, just to protect myself. Even though calls are supposedly recorded, the company has not provided any copies of these recordings, despite multiple requests. I’ve escalated my complaint internally, sending formal written complaints via email and to the head office, but this hasn't helped. If this continues, I will be forced to take my case to the Financial Ombudsman Service (FOS) and possibly report the company to the Financial Conduct Authority (FCA) for not adhering to industry standards. I cannot recommend this insurance provider due to their lack of professionalism, slow response times, and overall poor customer service. I hope my feedback prompts them to improve their processes, but for now, I would advise others to be cautious when dealing with this company.