Tradex Insurance Services

Was with them for 3 month they put price up by 4000 costing me 1000 a month becaude they didnt receive my no claims bonus even thou it was sent they after the year renewl tine they want 10k they are mocking the price they cam just charge you

The phone kept on ringing for Renewal Line for 13 minutes. The service has changed dramatically its gone downhill. When they take your payment never tell it will take 5 days to send it via email and post. Customer Service is a big fat 0 Don't waste your time and money

I would avoid this insurance like the plague. I was involved in a non-fault accident where the person who hit me and I are both insured with Tradex. They have done everything in their power to delay payment, and bully me to accepting a below retail value offer. The accident happend in February, their initial valuation was £4k under the agreed valuation of £30k. When I raised a complaint over the valuation, they gave me an interim cheque for £26k and told me it was just an interim payment and would settle in full later. At that point they took the courtesy car back, and I received a final settlement cheque of £100. I have returned the cheque, their tactic is to make you wait and wear you down so you end up accepting a below retail value of the car. They have setup an entire department for this purpose. I've given them several examples of what the car was worth at the time of the accident and they have ignored them all stating they use Glass's guide. Glass's guide does not take into account vehicle rarity which this was. The same guide values R34 GTR's at around £20-25k when in truth you can't buy one for less than £45k. If I could rate them 0 stars I would. They will not pay out in a reasonable time frame, and if they do payout it will be well below what it costs you to replace the vehicle. I've advised several friends and traders not to use them. Please do not make the same mistake I did, it has caused me nothing but anxiety and stress.

Rob Byrne was particularly helpful in answering my queries and getting issues resolved. Fast response and great customer service.

After being a loyal customer for 5 years I have decided to switch. Their customer service is appalling and I dread to think how they would react if a claim was ever made. My advice is to go elsewhere. I ended up fully comprehensive for a cheaper rate than their 3rd party renewal. It's like they don't want your custom.

hi we have been with tradex appox six years and haven't had any problems we like cover for trucks over 7.5 tons and to date tradex are about the only broker that can cover the heavier vehicles ,thankfully I have never had to make a claim so I cannot review that side of things. my only gripe is having to fill out a new coverage form every year instead of just renewing the policy, the premiums are now at around our maximum affordability limit but as with all insurance providers there is fierce competition so shop around and compare quotes every year for the best deal out there

Enquired about insurance, never bothered to call me back, when I finally managed to speak to a guy called Jamie (after 5 phone calls and 3 emails asking for contact) I was told that tradex are no longer offering insurance to new customers?? Yet you still advertise???

Very Very Very Poor Customer Service, actually zero customer care, avoid these cons to save you hassle, will do any thing not to pay you, very quick in taking your money...