Townends Estate Agents has room for improvement based on customer feedback. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Absolute sharks on the letting side. They really don't care about the tenants or the community around the property they let. They will think nothing about putting bad tenants in a property which impacts the rest of the street. The so called helpline you get passed over to the attitude is horrendous and so rude. This is a money grabbing company with no shame.
I use them to manage my property for renting. Poor service. Tenants complain that it takes weeks to get a response. I don't receive communication, sometimes for 6 months on urgent matters. Neighbors file complaints about the property and Townends don't resolve issues which leaves everyone unhappy. Avoid this company.
Awful estate agents. Avoid at all costs. Lied from the start, were incompetent throughout and never got the job done. The initial sales guy was useless, and so were all his colleagues. Part way through they were taken over by another company and no-one told me. Despite me telling them to leave me alone I still get regular calls from them harassing me. Next time I will put a restraining order on the company
Absolute incompetents, did not fix central heating for 1 month and they lied in the contract, and a long etc. Horrible experience, took the case to the Courts of Law and won it. They made absolute fools of themselves, embarrassing. AVOID AT ALL COSTS.
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townends.co.uk106 total β’ Write a review
A really good service all round when buying a house through them. A lovely bunch and highly recommend.
Date of experience: April 11, 2019
US
I'd been renting my property out myself but was really struggling with new legislation and landlord responsibilities. It was pretty onerous managing the property especially being miles away tbh. Had a few agents over but quite liked the new offering from Townends - rent protection etc. It's been a few weeks but things seem to be doing ok - less hassle anyway. Would recommend Townends.
Date of experience: April 9, 2019
US
Appalling customer service. They will lie to your face about anything to get your money. Their rental fees are unjustifiable Β£600 for a contract. Never use the South Norwood branch. Fiona is one of Most unprofessional people I have ever dealt with. She will scream and hung up the phone. I recommend Jukes estate agent around the corner.
Date of experience: April 3, 2019
The worst agency ever. Landlord was trying to con us by not giving us Β£400 out of Β£1700 after we did the repairs. The agents acted unethically and unprofessionally. After few months we wanted to rent a flat - they convinced the all their landlords not to deal with us which was an extreme measure. We actually paid Β£200 for the cleaning carpet and fixed small details. They are completely ruthless.
Date of experience: January 22, 2019
US
I paid Townends Streatham a full management fee monthly from 2007 to 2015 to fully manage the leasing out of my flat. By the time I took back the flat it was in a squalid condition. My friend Olivia actually cried when we entered it first. It was like something youβd see on Hoarders Buried Alive. I donβt think they checked the property once. Also, they had lost their set of the keys. Avoid.
Date of experience: December 10, 2018
Anna Wilson is an extremely knowledgeable and professional Sales Negotiator. She will always go the extra mile for her clients and is a true example of what an Estate Agent should represent, knowledge, decency and honesty! She will work harder than anyone else to sell your home and get you a good price. Highly recommend! My only choice!
Date of experience: December 7, 2018
HI I WAS IN CONTACT WITH MISTER MOHAMED SAMIE IN NORTHFIELD AVENUE AND HE WAS REALLY RUDE ,IGNORANT ,ARROGANT AND RACIST, MY ADVICE YOU ARE NOT DEALING WITH THIS MAN
Date of experience: November 21, 2018
US
Townends are by far, in my opinion, the worst Estate Agency out there, and have been an absolute nightmare, as tenants, to deal with. The majority are unprofessional, unreliable, utterly useless and complete liars. I will never, ever, use this company for anything ever again. If you ever use this company then proceed with extreme caution. Dont expect to ever be called back once they have your money, don't expect property repairs to be dealt with without you chasing them persistently (over one month without hot water or heating in Dec/Jan time), dont expect documentation to be fully accurate, dont expect them to turn up to viewings but instead ask the current tenants to show you around. Do expect them to lie to put the Landlord to shame, even though they are at fault (as confirmed by the Lanlord) do expect your property to be left insecure when they have attended, do expect your property to be damaged when they have attended, do expect to speak with people who do not carry out actions they say they will. Do expect rudeness and disappointment from day 1. Do expect them to say your in arrears, when they get the date wrong on their accounts and don't even notice until you tell them....I could go on. Townends Woking, property management and rentals in particular, should be absolutely ashamed of themselves, the last 4 years dealing with Townends Woking has been a nightmare.
Date of experience: November 15, 2018
Very Bad at all. They try to be friendly until getting your holding deposit. After that, you do not have the right to discuss anything with them. Usually not replying after that. Be careful this is my experience with Guildford office.
Date of experience: November 14, 2018
