Townends Estate Agents has room for improvement based on customer feedback. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Absolute sharks on the letting side. They really don't care about the tenants or the community around the property they let. They will think nothing about putting bad tenants in a property which impacts the rest of the street. The so called helpline you get passed over to the attitude is horrendous and so rude. This is a money grabbing company with no shame.
I use them to manage my property for renting. Poor service. Tenants complain that it takes weeks to get a response. I don't receive communication, sometimes for 6 months on urgent matters. Neighbors file complaints about the property and Townends don't resolve issues which leaves everyone unhappy. Avoid this company.
Awful estate agents. Avoid at all costs. Lied from the start, were incompetent throughout and never got the job done. The initial sales guy was useless, and so were all his colleagues. Part way through they were taken over by another company and no-one told me. Despite me telling them to leave me alone I still get regular calls from them harassing me. Next time I will put a restraining order on the company
Absolute incompetents, did not fix central heating for 1 month and they lied in the contract, and a long etc. Horrible experience, took the case to the Courts of Law and won it. They made absolute fools of themselves, embarrassing. AVOID AT ALL COSTS.
No description available yet.
Website
townends.co.uk106 total • Write a review
We are really pleased with our property. Nick and Staff were very helpful. For now everything seems to be fine.
Date of experience: November 18, 2020
US
Avoid at all cost. They leased me a property that wasn't cleaned at all, with dirt and disgusting mould like patches on the walls and by the windows. Agency and the landlord claimed that it is professionally cleaned which was obviously not true (see from the pictures). On top of that I was left without heating and hot water for my first 2 days at the apartment and agency didn't provide any assistance or help during these drastic circumstances. In addition, when I was trying to receive help or guidance my point of contact in agency blocked me even on WhatsApp. They are a abusing the Covid-19 pandemic to scam people into renting unfit properties for living. I have leased from different agencies across 3 countries and I can certainly claim that is the most unprofessional agency I ever had contact with and the experience has been dreadful. Please avoid signing with them unless you want to live in a dump with no heating and having a constant headache getting any assistance from them.
Date of experience: November 16, 2020
Worst letting agent I've had the experience of using in 25 years of renting. Awful customer service, zero accountability, rude staff and lots of veiled threats. Have had genuinely sleepless nights because of these charlatans. Bunch of thugs who couldn't care less about the tenants. Avoid them like the plague...or coronavirus, which is much more relevant! Expect a multitude of errors from their various different service vendors and watch them take none of the blame and all of your money. Try and make a complaint if you can and then take it directly to the Property Ombudsman once they refuse to take any responsibility.
Date of experience: October 26, 2020
Appalling company. Don't listen to you. Try to impose contract on guarantor that gives unlimited liability for damage not just guaranteeing rent. Fail to address concerns when raised, just say that's their standard contract take it or leave it. Didn't even answer questions raised.
Date of experience: August 26, 2020
An extremely unprofessional service from the staff in Egham. They treat students with no respect or courtesy and just want to take your money without a quality service. The staff clearly lack competent training and are simply not interested. We had numerous issues with the staff in the branch who forced viewings upon us without our consent, and failed to communicate a change in our deposit amount. I would not recommend them to anyone, stay clear!
Date of experience: August 3, 2020
Do Not Use Townsends Est Agents, in Staines, Middx Unprofessional, poor photography, lack of communication skills, if you want to sell your house DON`T USE THIS COMPANY
Date of experience: July 14, 2020
My friends and I have been looking for a house to rent in the past couple of weeks and I have never experienced such a rude customer service from an agency. One of my housemate has lost her job due to coronavirus however the rest of us have a high combined salary. When I phoned them they weren’t willing to help, in fact I was told off because my friend lost her job, how dare we wanting to rent a house?! And anyway our combined salary doesn’t matter! So my question here would be; why would you work for an agency if you have absolutely no people skills, patience and you are just so insensate?? Really disgusting behaviour, if you can, avoid this agency!!
Date of experience: July 13, 2020
Awful. I was so dissapointed at every point of my renting experience with Townends. They are always rude when I have phoned, no one is wanting to help you and they cannot put the phone down quick enough. It has been an absolute nightmare for myself and my partner, they were extremerly unhelpful and made a simple process very painful.
Date of experience: July 9, 2020
I wish I had of looked at these reviews before renting with Town ends, they are without a doubt the worst estate agents I have ever come across. They are incredibly rude, unhelpful and slow to reply to any issues/problems.
Date of experience: June 12, 2020
