Townends Estate Agents has room for improvement based on customer feedback. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Absolute sharks on the letting side. They really don't care about the tenants or the community around the property they let. They will think nothing about putting bad tenants in a property which impacts the rest of the street. The so called helpline you get passed over to the attitude is horrendous and so rude. This is a money grabbing company with no shame.
I use them to manage my property for renting. Poor service. Tenants complain that it takes weeks to get a response. I don't receive communication, sometimes for 6 months on urgent matters. Neighbors file complaints about the property and Townends don't resolve issues which leaves everyone unhappy. Avoid this company.
Awful estate agents. Avoid at all costs. Lied from the start, were incompetent throughout and never got the job done. The initial sales guy was useless, and so were all his colleagues. Part way through they were taken over by another company and no-one told me. Despite me telling them to leave me alone I still get regular calls from them harassing me. Next time I will put a restraining order on the company
Absolute incompetents, did not fix central heating for 1 month and they lied in the contract, and a long etc. Horrible experience, took the case to the Courts of Law and won it. They made absolute fools of themselves, embarrassing. AVOID AT ALL COSTS.
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townends.co.uk106 total • Write a review
Professionalism, Quality, Responsiveness, Value Townends Estate Agents are 💯% Fantastic, the Best Estate Agents with an Amazing, Friendly and professional help. Highly recommend Estate Agents. 5* Their staff Ben was the first person I met. Ben and their other team assisted me and my wife to complete our purchase and we got our first home yesterday. They were always friendly and professional to help us at every stage of buying the property. — I’m more than happy for Townends Estate Agents. Highly recommended for everyone, 5 *. Thanks by all my heart ♥️ Kind Regards MUHAMMAD
Date of experience: April 1, 2021
I enquired about a flat online. I received a call back from an agent, who started asking personal details (my line of work, money, more money, money,money, how much I made a month, a year...) right away, and asked me how much I was looking to spend. When I told him my budget, he let out a little and extremely rude snort. Then he proceeded to tell me that wasn´t enough (although the original property was within the budget) and that property was not on the market anymore (even though it´s still available on their website). He sent me other 2 properties way above my budget. During the whole conversation he refused to reply to my questions and was pretty rude, to the point of laughing at how much money I made.
Date of experience: March 26, 2021
Just had a viewing with Max and he is very fun and professional person.
Date of experience: March 21, 2021
Excellent !, Very Professional and Swift. Aaron Potter is star, he achieved what I could not imagine, his help during weekends is what led to eventually securing a property, I highly recommend him, very supportive and always open to suggest alternatives. He is an Asset Townends.
Date of experience: March 4, 2021
They were amazing, they help me in every step of my application, highly recommended ☺️
Date of experience: February 15, 2021
US
After calling several times and emailing to view a property in Chiswick, I finally got an appointment. Whilst en route to the property the agent calls and said they are unable to get keys!! Again I persevered and called the agents after the holiday period with a promise that someone would get back to me. Deadly silence. I managed again to make an appointment and AGAIN ten minutes before the appointment thay called to say they are unable to get into the property. Not only not being able to answer simple questions about square footage they secure the applicants but cannot gain access to the property they have advertised! Not only are the Chiswick Office unprofessional, but you also have the manager SAT at home apparently working. This is exactly why estate agents have no respect from the public. I feel sorry for the landlord who has to pay ridiculous fees for a sub-standard service. Chiswick office AVOID.
Date of experience: January 7, 2021
You know how people who work in property sometimes get an unfair reputation? My past experiences with letting agents have generally been smooth-sailing but townends really taught me where the stereotype comes from. Even our landlord that we had to deal with personally hates them -because townends do a sh*te job of managing his property- and they can’t wait to be rid. If you don’t want anything done in a hurry and like being spoken to like you’re stupid, rent through townends. 1* out of five because there seems to be one gentleman who works at townends who takes his job seriously, I get the impression he’s the manager though and shouldn’t have hired any of the rest of the staff there.
Date of experience: December 2, 2020
At best they are disorganised, at worst dishonest and misleading. Incorrect info about council tax banding given and they switched me to their preferred energy supplier presumably for commission, against my wished. AVOID AT ALL COSTS
Date of experience: November 30, 2020
I started my Real Estate career at Townends and I couldn't of asked for a better agency to start at. They were very thorough in teaching me how everything works. Bethany and Carlo were especially good. They are a big family and are very knowledgeable in their area. I have never met nicer Directors of a company, they made sure I was fully supported throughout my stay at Townends which definitely left a lasting impression. There is loads of support, a great work-life balance, room for progression and a good commission structure. Great company and staff, highly recommend.
Date of experience: November 28, 2020
