TO
Townends Estate Agents
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Disappointing
My friends and I have been looking for a house to rent in the past couple of weeks and I have never experienced such a rude customer service from an agency. One of my housemate has lost her job due to coronavirus however the rest of us have a high combined salary. When I phoned them they weren’t willing to help, in fact I was told off because my friend lost her job, how dare we wanting to rent a house?! And anyway our combined salary doesn’t matter! So my question here would be; why would you work for an agency if you have absolutely no people skills, patience and you are just so insensate?? Really disgusting behaviour, if you can, avoid this agency!!