Review summary

Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

D

Daibi

1 out of 5 stars
Unacceptable Billing Errors by Tomato Energy

I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.

SO

Sara Otify

5 out of 5 stars
Our sincere appreciation for a member…

Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction. Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue. Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.

AF

Alistair Fitzgerald

5 out of 5 stars
Well done

I made a mistake on a payment reference so rang to inform them. Emma Moore was very helpful, and a pleasure to speak to.

Lb

Linda blair

5 out of 5 stars
Spoke to pargat could not help me enough

Spoke to pargat could not help me enough

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Showing 231 - 240 of 996 reviews
L
1 out of 5 stars

Awful company

Awful company. They provided quote, accepted it and the switch never happened. This prior to price cap increasing March 25. No communication. Out of pocket and will definitely be raising an Energy Ombudsman complaint. Updated after generic reply on Trustpilot: this from their customer service : “Currently right now I would not be able to confirm when you switch over to us. And to answer your question the tariff you selected when you first registered will be the tariff you have on your account when the switch is final” This after we have an account and contract confirming the switch on 5th March. I stand by my review - do not move to this company.

Date of experience: April 21, 2025

L

LM

US

1 out of 5 stars

Transferred to Tomato energy on 8th…

Transferred to Tomato energy on 8th March and I have a smart meter. My account is still not updated on MyWatts so for the last 6 weeks I cannot check my usage or expected billing. I called customer service, was told it will take two weeks max to set up. Called after 4 weeks, they said they cannot do anything. Called after 6weeks to check an update, they said all I can do is wait. No explaination or anything. I sent a meter reading but no feedback a week later. Considering I have a smart meter, I don't understand the delay. Also, one call I made, I got through to a call handler who was having a private chat with his friend and would not stop to speak with me. Seriously unprofessional!

Date of experience: April 19, 2025

Jg
1 out of 5 stars

It tried to contact them concerning…

It tried to contact them concerning something for Scottish power to check with them it was closed I know it's a bank Holiday But I needed to speak with them today urgently about Scottish power and this £150 winter fuel payment concerning my uncle as Scottish power won't indulge with me now they know me and my uncle are related both to do with when I was with Scottish power they expect a 83 year old man to phone up and quiz this with Scottish power they think I must be stupid he would only get no where with them like I did

Date of experience: April 18, 2025

K

KW

US

5 out of 5 stars

Switched from Octopus to a better deal

Switched from Octopus in March and so far been no issues. 1st Bill is due anytime now so hopefully all good and the Tomato continues to run as tariff offered was far better than Octopus and many others by offering a decent night rate without putting the day rate up to stupid rates. Well done Tomato !

Date of experience: April 18, 2025

AW
5 out of 5 stars

Polite and friendly staff

Despite a few minor issues (due, no doubt, to rapid growth in customer numbers), telephones answered quickly, staff very polite and pleasant to deal with, they appear very efficient and deal with enquiries quickly.

Date of experience: April 17, 2025

FS
5 out of 5 stars

very positive experience across the board

I waited a long time to submit this review as I wanted to have very good view on all aspects. I switched to Tomato in February. The switch went ahead as planned and the data showed up in mywatts without issues. I called customer service a couple of times and I was able to get through to someone after a short wait, no longer than the wait I had with my previous supplier and one time there was even no wait at all and my call was picked up straight away. I have now received the first bills which are accurate and transparent and have the indication of when the payment will be taken via the direct debit. The bills are probably one third of what they would have been with my previous supplier. Overall very positive experience across the board and huge savings.

Date of experience: April 17, 2025

GR
1 out of 5 stars

Electricity contract failed to switch - breach of contract and no communication

I initially signed up to a contract on 25 February 2025, and received the contract from Tomato Energy accordingly. My supply was meant to go live on 1 March 2025 however after contacting Tomato Energy, I was informed that there was an issue with transferring the supply. I have not received any proactive correspondence from Tomato Energy. I have sent multiple follow up emails however not received any responses. I have called the customer service team over the phone for updates on multiple occasions and frequently been provided with conflicting information. During my call on 7 March I was informed that there was an issue with the supply being transferred and the issue was being investigated - they stated the issue was regarding a certain metres. I then received no further communication. On 13 March, I called for a further update when I was informed that there no updates and it was still being investigated. I subsequently called on 24 March where I was informed that the issue would be resolved by 10 April 2025. When I had not received any communication from Tomato Energy by end of day on 10 April, I proceeded to call on 11 April for an update. During this call I was informed that the supply switch was in progress and would be completed within a few days. I then received no further communications. On 17 April, I called the company again for an update where I was informed that all supply switches are on hold again, until further notice. I notified the person on the phone that I was previously informed that the switch was in progress and would be completed within a few days. She stated that this information was incorrect and that the switch was on hold for an indefinite period. There has been no communication from Tomato Energy since the supply switch didn’t complete as contracted on 1 March. Tomato are in breach of contract as they have failed to meet the terms of the contract regarding the supply commencing on 1 March 2025 and have not provided any meaningful updates since this.

Date of experience: April 17, 2025

JK
5 out of 5 stars

Great deals

Joined since Jan 2025. Great tariff and it fits my living routine. Agent Ash is really helpful and informative. Looking forward to see the new apps launch.

Date of experience: April 16, 2025

C
5 out of 5 stars

Switch was quick and easy

Switch was quick and easy. Bills are accurate and much cheaper then my previous supplier. I like the multiple tarrifs. Working from home, the pensioner tarrif best suits be. 59% of my usage is now at a really low rate!

Date of experience: April 16, 2025

H
5 out of 5 stars

Good customer service

Good customer service. Contacted by tomato to check if their service was okay any problems. Data available to check usage online occasional missing data however rectified within a few days. Call made with Ash

Date of experience: April 16, 2025

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