Tomato Energy
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Electricity contract failed to switch - breach of contract and no communication
I initially signed up to a contract on 25 February 2025, and received the contract from Tomato Energy accordingly. My supply was meant to go live on 1 March 2025 however after contacting Tomato Energy, I was informed that there was an issue with transferring the supply. I have not received any proactive correspondence from Tomato Energy. I have sent multiple follow up emails however not received any responses. I have called the customer service team over the phone for updates on multiple occasions and frequently been provided with conflicting information. During my call on 7 March I was informed that there was an issue with the supply being transferred and the issue was being investigated - they stated the issue was regarding a certain metres. I then received no further communication. On 13 March, I called for a further update when I was informed that there no updates and it was still being investigated. I subsequently called on 24 March where I was informed that the issue would be resolved by 10 April 2025. When I had not received any communication from Tomato Energy by end of day on 10 April, I proceeded to call on 11 April for an update. During this call I was informed that the supply switch was in progress and would be completed within a few days. I then received no further communications. On 17 April, I called the company again for an update where I was informed that all supply switches are on hold again, until further notice. I notified the person on the phone that I was previously informed that the switch was in progress and would be completed within a few days. She stated that this information was incorrect and that the switch was on hold for an indefinite period. There has been no communication from Tomato Energy since the supply switch didn’t complete as contracted on 1 March. Tomato are in breach of contract as they have failed to meet the terms of the contract regarding the supply commencing on 1 March 2025 and have not provided any meaningful updates since this.