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Tomato Energy
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Transferred to Tomato energy on 8th…
Transferred to Tomato energy on 8th March and I have a smart meter. My account is still not updated on MyWatts so for the last 6 weeks I cannot check my usage or expected billing. I called customer service, was told it will take two weeks max to set up. Called after 4 weeks, they said they cannot do anything. Called after 6weeks to check an update, they said all I can do is wait. No explaination or anything. I sent a meter reading but no feedback a week later. Considering I have a smart meter, I don't understand the delay. Also, one call I made, I got through to a call handler who was having a private chat with his friend and would not stop to speak with me. Seriously unprofessional!