Review summary

Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

D

Daibi

1 out of 5 stars
Unacceptable Billing Errors by Tomato Energy

I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.

SO

Sara Otify

5 out of 5 stars
Our sincere appreciation for a member…

Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction. Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue. Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.

AF

Alistair Fitzgerald

5 out of 5 stars
Well done

I made a mistake on a payment reference so rang to inform them. Emma Moore was very helpful, and a pleasure to speak to.

Lb

Linda blair

5 out of 5 stars
Spoke to pargat could not help me enough

Spoke to pargat could not help me enough

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All reviews

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Showing 221 - 230 of 996 reviews
k
5 out of 5 stars

Sonu girl speaking to me she was very…

Sonu girl speaking to me she was very good service thanks

Date of experience: April 24, 2025

cp
5 out of 5 stars

An enquiry re my account

Being listened to and an appropriate response as promised with good, honest and comprehensive information re what should happen next.

Date of experience: April 23, 2025

AL
5 out of 5 stars

Initial complaint about account payment…

Initial complaint about account payment administration was not handled within their own complaints procedure which resulted in me speaking to a customer service team member. She checked her understanding of my complaint and worked diligently to resolve it to my full satisfaction. Great job.

Date of experience: April 23, 2025

MK
5 out of 5 stars

Fast and efficient

Ash was great, very kind and helpful in sorting out my details

Date of experience: April 23, 2025

a

a

US

5 out of 5 stars

Emma Moore was really knowledgable and…

Emma Moore was really knowledgable and was able to raise the account to the ET team to be investigated. This was really helpful as I know that I have been listened to and hopefully the issue will be resolved by very soon.

Date of experience: April 23, 2025

L
5 out of 5 stars

Happy so far.

Joined in January and have just had a courtesy call from VJ to check that everything is OK. He was very polite and knowledgeable. So far so good!

Date of experience: April 23, 2025

A
5 out of 5 stars

Awful and Fraud company

Awful and Fraud company. They provided quote, accepted it and the switch never happened. This prior to price cap increasing March 25. No communication whatsoever. Out of pocket and will definitely be raising an Energy Ombudsman complaint. The company’s license to trade should be revoked with immediate effect. This rating is solely for the advisor Parghat not to the company.

Date of experience: April 23, 2025

D
4 out of 5 stars

Just another Utility company doing what it says on the can

Readings have gone through regularly, online access can on odd occasion be temperamental but generally, the rates are cheap for EV drivers and Tomato is just another utility company. One thing to just keep in mind. The billing is variable and you'll pay for what you use each month so winter might be a bit more painful when paying for consumption.

Date of experience: April 23, 2025

A
5 out of 5 stars

Great Customer service

Contacted Tomato energy about no bills being processed for last 2 months,call was answered promptly and Pargat was able to escalate the issue to billing team. Hopefully bills will be out soon.

Date of experience: April 23, 2025

CC
5 out of 5 stars

Courtesy Call

Been with Tomato since 14/01/25 and today received a courtesy call from VJ to see how my experience had been so far. VJ was very polite and knowledgeable giving me more confidence that the switch was a good one. All of my experiences so far have been positive in terms of the switch, tracking usage, billing and payments. I’ve not had any reason to call on customer service but the call today was reassuring anyhow.

Date of experience: April 23, 2025

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