Review summary

Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

D

Daibi

1 out of 5 stars
Unacceptable Billing Errors by Tomato Energy

I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.

SO

Sara Otify

5 out of 5 stars
Our sincere appreciation for a member…

Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction. Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue. Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.

AF

Alistair Fitzgerald

5 out of 5 stars
Well done

I made a mistake on a payment reference so rang to inform them. Emma Moore was very helpful, and a pleasure to speak to.

Lb

Linda blair

5 out of 5 stars
Spoke to pargat could not help me enough

Spoke to pargat could not help me enough

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

1,000 total • Write a review

Showing 131 - 140 of 996 reviews
M
5 out of 5 stars

Harvey gave me quick information…

Harvey gave me quick information regarding my bill which happily concluded the call

Date of experience: May 23, 2025

TS
5 out of 5 stars

Great plans with reduced rate hours

Great plans with reduced rate hours. Customer service is brilliant, my call was answered by Pargat who understood my issue in detail and helped me calmly. Would recommend!

Date of experience: May 23, 2025

J

Joe

US

5 out of 5 stars

Great company great price am more than…

Great company great price am more than happy 😃

Date of experience: May 23, 2025

r
4 out of 5 stars

Moved to tomato energy from British Gas…

Moved to tomato energy from British Gas what a saving I now pay for the energy I actually use

Date of experience: May 22, 2025

SS
5 out of 5 stars

Only had a good experience and I’ve…

Only had a good experience and I’ve dealt with Ash who was really helpful as well.

Date of experience: May 22, 2025

H

HH

US

5 out of 5 stars

Spoke with Harvey on the phone was very…

Spoke with Harvey on the phone was very helpful in solving my issue. 5 stars

Date of experience: May 22, 2025

GB
5 out of 5 stars

Polite staff on call back explaining…

Polite staff on call back explaining everything. Ash was clear and factual about my account. Still a good rate for energy but would like to see a reward / incentive program. For example I can get a free Greggs coffee every week with Octopus energy!

Date of experience: May 22, 2025

BV
4 out of 5 stars

My Chat with Pargat was very helpful in…

My Chat with Pargat was very helpful in trying to resolve the issue I had with my energy display

Date of experience: May 22, 2025

G
1 out of 5 stars

Switch Failed – No Supplier, No Billing, No Accountability

I signed a contract with Tomato Energy on 26th February 2025. The switch appeared to go through, I was given a customer number, and my tariff showed on the “MyWatts” portal. However, I received no bills, no usage data, and my smart meter went “inactive.” Eventually, I was told by Tomato that although my account was created, the switch failed partway through and they were never actually my supplier. I’ve now learned I’ve been using electricity without any active supplier since February — a serious and distressing situation. Despite multiple emails, Tomato offered no resolution, no billing, and no formal apology. I am now left to clean up the mess by re-registering with a new supplier and escalating this to the Energy Ombudsman. This has been an extremely stressful and avoidable failure in basic service delivery. I urge others to be cautious and Ofgem to investigate.

Date of experience: May 22, 2025

p
1 out of 5 stars

No customer service at all.

No customer service at all. They overcharged me on my first bill having falsified the initial readings. I pointed that out and have been waiting 9-weeks so far with no response at all to the complaint I raised. They just keep telling me it will be a further 2-weeks. Criminal! No wonder they have been disallowed from taking on new customers

Date of experience: May 21, 2025

Previous1•••131415•••100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.