Tomato Energy
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Switch Failed – No Supplier, No Billing, No Accountability
I signed a contract with Tomato Energy on 26th February 2025. The switch appeared to go through, I was given a customer number, and my tariff showed on the “MyWatts” portal. However, I received no bills, no usage data, and my smart meter went “inactive.” Eventually, I was told by Tomato that although my account was created, the switch failed partway through and they were never actually my supplier. I’ve now learned I’ve been using electricity without any active supplier since February — a serious and distressing situation. Despite multiple emails, Tomato offered no resolution, no billing, and no formal apology. I am now left to clean up the mess by re-registering with a new supplier and escalating this to the Energy Ombudsman. This has been an extremely stressful and avoidable failure in basic service delivery. I urge others to be cautious and Ofgem to investigate.